Job Description

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite, Jacksonville

Schedule: Mon-Fri: 7:30 am - 4:30 pm

Salary: $19.00 - $20.27 per hour based on experience

What work will you perform?

As a Driver Onboarding & Qualification Specialist, you will play an important role in evaluating prospective independent Owner Operator drivers (internally referred to as Business Capacity Owners or BCOs) and their equipment to ensure they meet DOT regulations and Landstar’s minimum qualification requirements. You’ll review and audit application and qualification information, identify discrepancies or missing information, and collaborate with the appropriate teams to ensure outstanding items are addressed accurately and timely. This role is well suited for someone who is highly organized, detail-oriented, and comfortable managing a high volume of email and multiple group email threads. You’ll be responsible for monitoring requests, responding within the appropriate email thread, prioritizing work, and following up to ensure requested or updated information is received, complete, and accurate. A strong eye for detail and the ability to recognize inconsistencies, research information, and follow issues through to resolution are essential.

Essential Responsibilities:

• Audit and process requests to qualify BCOs and equipment with Landstar, ensuring compliance with FMCSA regulations and guidelines.
• Review BCO qualification files to ensure required DOT documentation and information are complete, accurate, and properly validated.
• Identify discrepancies, missing information, or inconsistencies and proactively follow up with the appropriate staff to obtain resolution.
• Effectively communicate with internal teams and prospective BCOs to support the onboarding process and contract requirements.
• Collaborate with leadership to address questions, issues, or concerns related to a BCO’s contract start with Landstar.
• Complete accurate data entry in various Landstar databases.
• Assist with handling inbound department calls, providing professional, courteous, and customer-focused service.
• Manage a high volume of email communication, often across multiple threads, while staying organized, prioritizing requests, and ensuring timely follow-up and resolution.

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED) required
• 1 year of customer service experience

Preferred Experience and Qualifications:

• 6 months experience in auditing, quality control, or equivalent of both
• 6 months of transportation experience
• 6 months of administrative support

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Word, Excel, Teams
• Ability to work in a time sensitive, constantly evolving environment
• Ability to analyze, interpret, and compare data; emphasis in audit/review
• Excellent diligence; ability to effectively pinpoint inconsistencies
• Ability to prioritize tasks; always remaining organized and on task
• Excellent people skills; ability to remain objective in escalated situations, maintaining composure and professionalism.

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.