Key Responsibilities

• Build and maintain relationships as coaches and advocates for our drivers for: company, dedicated division, contract division, graduates, regional and/or Canadian fleets.

• Driving a high level of engagement with your fleet - committing to the career success and personal growth of your drivers through positive working relationships

• Reviewing scheduled pick-up and delivery appointments daily so that plenty of HOS (hours of service) are available to complete the trip on time

• Confirming that each driver is fully informed of all customer and company expectations when freight assignment is received

• Routing drivers for scheduled home time and assist in securing equipment at authorized locations

• Motivating drivers to hit KPIs such as utilization, service, safety, retention and optimization

• Counseling drivers who violate safety standards or are out of compliance with DOT, and arrange for specific re-training to help them regain good standing

• Communicating service disruptions to internal associates so that deliveries are still made in time

• Provide leadership, guidance, and support to your assigned drivers

• Providing real time data to system(s) of record for load assignments, planning, tracking and tracing

• Foster a positive and collaborative work environment.

QUALIFICATIONS:

Minimum Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word

• Excellent communication and interpersonal skills.

• Highly organized and must be able to interact effectively at all levels, both internally and externally

• Proven track record of making rational decisions in both routine and emergency situations

• Able to handle high volumes of inbound email

• Ability to perform in an environment with rapidly changing priorities and competing deadlines

• Strong leadership skills, decision-making abilities, taking initiative and capable of both autonomic and team environments

• Keen analytical skills, attention to detail and knowledge of time/distance geography preferred

• Ability to handle high volumes of inbound email, phone calls and satellite communications

Preferred Qualifications

• Transportation/Logistics experience

• Strong knowledge of DOT regulations and transportation industry best practices.

SKILLS AND ABILITIES:

• Strong communication

• Technologically Advanced

• DOT Regulations Knowledge

• Analytical

• Problem Solving

• Empathy

• Strong Organization

• Active Listener

• Decision making ability

• KPI management

• Documentation

• Conflict resolution

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer

Work Experience:

• 2+ years in professional work setting, 1+ years Transportation/Supply Chain preferred