Job Description

Posting number: CS-2026-60004-71039

Department: Department of Transportation

Division: TR Drvr Lcnsng

Job classification: Driver License Examiner Assistant

Posting type: SCSC E&T Vacancy

Categories: Transportation, Customer Service

Summary

NOTE: This posting will close on October 15, 2026 or after a total of 25 applications are received, whichever occurs first.

Join the Department of Transportation as a Driver License Examiner Assistant and help advance highway safety across the Commonwealth! This role allows you to guide customers through important licensing steps that influence safe and responsible driving. Your careful attention to documents and testing helps protect communities from identity fraud and unsafe driving. This position offers a rewarding way to serve the public every day.

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Examples of duties

This position supports customer service, document review, and testing activities that help ensure safe and lawful driving across the state. The role also involves answering questions, processing applications, and guiding customers through licensing requirements. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Assistance: Greet customers, provide forms, and guide applicants through required steps for licensing services
• Document Review: Examine identification documents to confirm authenticity and prevent fraud
• Testing Support: Administer knowledge tests and vision screenings to evaluate applicants readiness for licensing
• Data Entry: Enter application information and test results into online systems accurately and efficiently
• Service Guidance: Respond to customer questions and explain requirements for REAL ID, commercial licensing, and other services
• Compliance Tasks: Follow policies, fee waiver guidelines, Title VI requirements, and Driver and Vehicle Services customer service standards

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Work overtime and travel to other Driver License Centers when needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Supplemental information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.