Job Description

What's In It For You!

• Be home every night!
• Employee discounts
• Growth opportunities
• Help others through our charity partners
• Save the environment
• So much more!

Why We Will Love You

• You're at least 18 years old and ready to join our team!
• You enjoy working as part of a team and helping others get the job done.
• You're comfortable lifting, carrying, pushing, and pulling items weighing up to 70 pounds, with assistance as appropriate.
• You don't mind getting your hands dirty and staying active throughout the day.
• You're comfortable working outdoors in different weather conditions, including heat, cold, and rain.
• You have great time management skills and can keep up in a fast-paced environment.
• You enjoy interacting with donors and providing excellent customer service.
• You're organized, dependable, and pay attention to the details.
• You're comfortable completing a background check.
• You know how to get the job done safely and efficiently!

What Does a Transportation Team Member Do Anyway?

• Ride along with the Driver to collect donations from residential homes, donation boxes, and other collection sites.
• Assist the Driver with route navigation and daily pickup activities.
• Safely load and unload donations from box trucks and trailers.
• Lift, carry, move, and organize donated items, including furniture, household goods, bags, boxes, and other bulky items.
• Help keep donation boxes, collection sites, trucks, and trailers clean, safe, and organized.
• Assist with tracking donations, maintaining accurate records, and completing route documentation.
• Work alongside the Driver to ensure donation pickups are completed safely and efficiently.
• Greet donors with a smile and provide excellent customer service.
• Share information about our charity partners and mission with donors and community members.
• Work indoors and outdoors in varying weather conditions while helping our team make a difference!

Teamwork Makes The Dream Work

Our Transportation team works together to collect donations, support our charity partners, and make a positive impact in the communities we serve! Whether we're picking up donations from someone's home, collecting items from donation boxes, or loading and unloading trucks, every team member plays an important role in keeping our operations running smoothly. As a Transportation Team Member, you'll work side by side with our Drivers to safely collect and transport donations while providing exceptional service to our donors. We combine hard work, teamwork, and a passion for giving back to help turn donated goods into incredible treasures for our customers. Every pickup makes a difference, and we couldn't do it without our team!

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back! By...

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities
• Creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• Real: I am genuine and approachable. What you see if what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.

Position Title: Team Member - Transportation

Reports To: Manager II

Department: Transportation

FLSA Status: Non-Exempt

POSITION SUMMARY

The Team Member - Transportation supports the safe and efficient collection, transportation, and handling of donated goods throughout assigned routes. Working alongside the Driver, this position assists with residential and donation-site pickups, loading and unloading donations, route navigation, and maintaining clean and organized collection sites. The Team Member - Transportation regularly handles large, bulky, and irregularly shaped items and plays an important role in ensuring donations are collected safely and efficiently. As a frontline representative of America’s Thrift Stores, the Team Member - Transportation provides exceptional service to donors and community members while promoting the organization’s mission and maintaining positive relationships throughout the communities we serve. This position requires a strong work ethic, teamwork, attention to safety, and the ability to perform physically demanding work in a fast-paced environment and varying weather conditions.

KEY RESPONSIBILITIES

• Assist the Driver with collecting donations from box sites and donor homes.
• Deliver exceptional customer service to donors and customers.
• Support the Driver with navigation during routes and pick-up operations.
• Effectively communicate our mission and goals to donors and customers.
• Foster and maintain positive relationships with donors and the public.
• Contribute to the upkeep and management of donation box sites and routes.
• Collaborate with the Driver on route development and placement of donation boxes and trailers.
• Ensure donation sites and routes are clean and organized according to company standards.
• Help the Driver with accurate record-keeping and tracking of routes and donations.
• Work with the Driver to safely and efficiently load and unload trucks and trailers.
• Adapt to working in various weather conditions, including heat, cold, and wet environments.
• Other duties as assigned by management.

QUALIFICATIONS

• Must be 18 years of age or older.
• Successful completion of a background check.
• Strong customer service skills are essential.
• Ability to collaborate effectively with team members.
• Proficient in maintaining accurate records and communicating donation progress.
• Proven ability to manage multiple tasks simultaneously.

PHYSICAL REQUIREMENTS

• Must be able to lift and carry up to 70 pounds, independently or with assistance as appropriate, including large, bulky, or irregularly shaped donated items.
• Ability to push and pull items weighing up to 70 pounds, including donations, carts, containers, and other materials used during collection and transportation activities.
• Must be able to stand and walk for extended periods on a variety of surfaces, including concrete, pavement, uneven ground, ramps, and residential or commercial properties.
• Ability to frequently bend, stoop, crouch, kneel, reach at waist and overhead levels, and perform repetitive physical movements while collecting, loading, and unloading donations.
• Must be able to safely climb steps, stairs, ramps, and into and out of box trucks and trailers throughout the workday.
• Ability to maintain balance while loading, unloading, carrying, and maneuvering donations in and around trucks, trailers, donation sites, and donor locations.
• Must possess sufficient hand and arm strength, grip, and dexterity to grasp, handle, carry, position, and secure donated goods.
• Ability to safely load, unload, move, and position furniture, household goods, bags, boxes, and other donations of varying sizes, shapes, and weights.
• Must be able to perform physically demanding work throughout the shift, including repeated lifting, carrying, pushing, pulling, and moving of donated merchandise.
• Ability to work both indoors and outdoors in varying environmental and weather conditions, including heat, cold, rain, humidity, and wet conditions.
• Must have sufficient vision, hearing, and communication abilities to safely perform job duties, communicate with the Driver, donors, customers, and team members, and remain aware of vehicles, equipment, and surrounding hazards.
• Ability to safely perform physical duties in and around moving vehicles, donation boxes, trailers, loading areas, parking lots, residential locations, and other collection sites.
• Must be able to tolerate regular travel in a box truck and remain seated for periods of time while traveling between donation and collection locations.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.