Job Description

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

About the role:

Are you an experienced customer service professional? Do you have exceptional knowledge of the rules of the road? If this sounds like you, consider an exciting and rewarding career as a Driver Examiner with ICBC.

This is a permanent full-time vacancy for the Dawson Creek Driver Licensing Office

Driver Examiners do more than administer road tests – they play a vital role in keeping BC’s roads safe while supporting customers through meaningful milestones. It’s meaningful work that makes a real difference in communities throughout the province.

At ICBC, you’ll work in a close‑knit, respectful team environment with supportive supervisors and the ability to truly “leave work at work”. The Driver Examiner role offers stable, unionized employment with strong benefits, a pension, generous time‑off, and comprehensive training to help you succeed. You will have opportunities to grow your skills over the long-term, all while maintaining a healthy work-life balance in a role where your expertise is valued and your impact is tangible.

Between road tests, you will be part of the Driver License Center Client Services team providing customers with information on Driver Licensing processes and procedures. The role requires strong time management and organizational skills, the ability to exercise sound judgment, and a commitment to delivering exceptional customer service in all interactions.

What you will do:

• Conduct road tests for commercial and passenger vehicles (Class 1–8) to assess drivers’ knowledge, skills, and ability to operate vehicles safely.
• Administer re-examinations as required under the Motor Vehicle Act and Regulations.
• Apply sound judgment and decision-making in evaluating driver performance.
• Provide clear, constructive feedback to customers following their road tests.
• Support customers at the Driver Licensing Centre by explaining licensing processes, answering questions, and processing fees and fines between road test appointments.
• Manage your schedule effectively to meet daily testing targets and service expectations.
• Work independently while contributing to a supportive team focused on customer service and road safety.
• Adapt to varied working conditions, including weather changes and customer vehicle environments.

What you bring:

• Strong customer service skills with the ability to create a positive and professional experience for every customer.

• Confidence making independent decisions in challenging and fast-paced situations.
• The ability to deliver clear, constructive feedback – even when the message may be difficult for customers to hear.
• Comfort working in varied weather conditions and inside customer vehicles.
• Excellent time-management skills and the ability to stay organized while working independently.
• Solid computer and data-entry skills; cash-handling experience is an asset.

Additional requirements include:

• Successful completion of a health assessment based on the job requirements.

• A clean criminal record check through the Ministry of Public Safety and Solicitor General, as required under the Criminal Records Review Act.
• A valid Class 5 BC driver's license (or higher) with a clean driving record.
• Ability to meet the minimum standard on a data-entry assessment required for the role.

The Driver Examiner position involves working in all weather conditions including extreme heat or cold. Employment is conditional upon successful completion of the Class 5/7 training and testing during the probationary period.

Some locations may require regular overnight travel to conduct road tests or support nearby communities. Overnight travel may also be required for training, meetings, and coverage needs within a specific region. Hours of operation are subject to change, and work shifts may be scheduled Monday to Friday or Tuesday to Saturday.

Why join ICBC as a Driver Examiner – here is what we offer:

Meaningful, hands-on work

• Conduct on-road assessments that directly contribute to safer roads.
• Apply standardized criteria to evaluate driver readiness and decision-making.
• Support customers through a structured, milestone-based licensing process.

Predictable hours and true work–life balance

• Consistent daytime, weekday schedules with no evening or on-call requirements.
• Clear separation between work and personal time.
• Generous vacation, time off, and leave provisions.

Structured and team-based work setting

• Work within small, locally based offices with established processes and routines.
• Receive ongoing guidance and support from supervisors and experienced colleagues.
• Collaborate and share knowledge to ensure consistency in testing and service delivery.

Stability and strong total rewards

• Unionized position with defined job security and pension.
• Comprehensive health and wellness benefits.
• Reliable scheduling and steady income.
• Competitive salary.

Training and career development

• Formal, job-specific training program to prepare you for the role.
• Opportunities to take on additional responsibilities and expand your expertise over time.
• Potential to explore other roles within ICBC as your career progresses.

A clearly defined role with visible impact

• See the direct outcomes of your work through the drivers you assess.
• Contribute to a core public-facing service used across the province.
• Play a key role in maintaining consistent licensing standards.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

Only candidates legally entitled to work in Canada will be considered for this position.

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