Job Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off

Job Responsibilities

35% Instruction/Training: Understand and utilize established driving curriculum and training techniques. Plan and prepare efficient lessons tailored to students' needs in an engaging and positive learning environment. Have ability to read audience and know when to redirect or reinforce learning material. Understand school program requirements. Ensure AAA Core Values are thoroughly demonstrated in all instructional functions. Discuss student progress and performance with parents or guardians, if applicable. Resolve customer concerns using problem solving skills.

25% Scheduling/Productivity: Effectively schedule student driving lessons to meet the needs of the department and students. Communicate with students or parents regarding schedules, cancellations or rescheduled lessons. Ensure compliance with outlined department standards regarding productivity. Resolve customer concerns using problem solving skills.

25% Administrative: Provide weekly lesson and License to Learn (LTL) schedules to admin staff. Submit student records and other paperwork as required. Ensure that student and timekeeping records are accurate, neat, and consistent. Remain to up to date on work email, company required trainings, & other related items. Secure student files, Club owned vehicles, and other property.

15% Safety: Ensure sound judgement is exhibited in determining student preparedness for various driving situations. Display procedural excellence in adherence to all related DMV/traffic laws; as well as all Club safety, SOP requirements, & training documentation.

Job Specific Requirements

• Must be able to pass a Club and DMV background check.
• General knowledge of AAA Driver Programs.
• Extensive knowledge of traffic safety/traffic laws.
• Strong verbal and writing skills required.
• Ability to remain calm under pressure.
• Help students develop confidence in their driving skills.
• Ability to gain control of the vehicle during emergency situations
• Ability to calm students who are in distress.

Student Count/Hours Requirements (Pending Average Business Volume)

• Seasonal: Average at least 12 hours per week during peak business months working with schools & assigned students
• Non-Benefitted Part-Time: Minimum of 10 students and average at least 12 hours per week
• Part Time: Minimum of 18 active students and average at least 20 hours per week
• Full-Time: Minimum of 30 active students and average 37.5-40 hours per week

Physical Requirements

• Must be able to sit for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist
• Must be able to differentiate between colors
• Must be able to lift, push, pull a maximum of 50 pounds (Tires, Batteries for Instruction)

Starting pay range: $18 to $20.10

This position does not offer visa sponsorship now or in the future.