Job Description

The Driver – Class A CDL is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. This position is responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs. This position reports to the Transportation Operations Manager.

Key Job Responsibilities

Driving, Delivery, and Pick-up:

• Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbs.
• Maintain set routes and schedules as directed by their supervisor to meet customer expectations.
• Loading and unloading of vehicles.
• Review orders for accuracy during both delivery and pickup to ensure all items are accounted for.
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear.
• Obey all applicable traffic laws and drive according to the weather/road conditions.
• Able to complete a manual and/or electronic logbook, based on an assigned region.

Customer Service:

• Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers.
• Maintain a positive relationship with all clients through effective communication and interaction.
• Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel, and arranging for 3rd party transportation to support regional needs.

Equipment Handling

• Assist warehouse team with other responsibilities to include pulling, receiving, and transportation of equipment.
• Participate in annual physical inventory process.
• Perform quality control and equipment staging in warehouse as directed.
• Ensure all equipment is picked up and/or delivered on site.

Vehicle Maintenance:

• Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required.
• Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.
• Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.
• Maintain and replenish all vehicle fluids as needed – e.g., wiper fluid, DEF, etc.
• Identify mechanical maintenance needs as they occur.
• Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.

Job Requirements

• High School Diploma / GED
• 3+ years driving experience
• Drive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs.
• CDL license and heavy-duty DOT certification as required by state law
• Valid Driver’s License
• Clean driving record.
• Basic Computer Skills
• Exceptional customer service skills.
• General knowledge of vehicle inspection and maintenance.
• General understanding of proper load securement.
• Proficient using GPS and other routing systems.
• Ability to drive or sit for long hours at a time.
• Good communication skills with internal and external customers.
• High degree of teamwork with customers, peers, and managers.
• Ability to use and understand automated routing software.
• General competencies skills in smartphone use.
• Serve as a brand advocate and ambassador in every interaction.
• Ability to maneuver vehicle in heavy city traffic conditions.
• Must submit to random drug/alcohol screening per DOT regulations.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Event Venue

Work is performed in a hotel/event venue environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Hargrove based on an individual venue or a representation of venues in that city or area.

Office

Work is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Hargrove based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. Most work will take place in a climate-controlled environment. Surroundings at times can be chaotic, high energy, and noisy, with high traffic volumes, dusty, and exposure to weather conditions.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $22.71 - $29.53

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

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