Job Description

We are looking for a Driver and Bike Centre Assistant to join our team. If you are customer-focused, enjoy sharing your local knowledge, and love helping visitors make the most of their experience at Gibbston Valley and our bike hire facility, we would love to hear from you.

Gibbston Valley is more than a world-renowned winery. We offer a range of premium experiences, including wine tours, dining, a cheesery retail shop, a bike rental centre, a luxurious spa, lodge accommodation, and a golf course. Our Bike Rental Centre gives visitors the opportunity to explore this stunning region on two wheels, and we are looking for a friendly, knowledgeable person to help bring that experience to life.

Our diverse offerings make GV a dynamic and rewarding place to work.

About the role

As a Bike Centre Assistant, you will play a key role in ensuring our customers have an unforgettable biking experience. Your responsibilities will include:

• Driving our 11-seater shuttle between Gibbston Valley and Queenstown
• Create a friendly informative travel experience for guests
• Handling bookings, phone enquiries, and emails
• Coordinating guest pick-ups and drop-offs in the local area
• Greeting and assisting customers to ensure they feel prepared and confident for their biking adventure
• Providing expert advice on bike selection, safety, and local trails
• Delivering safety briefings and basic bike instruction
• Assisting with the maintenance of the bike fleet, including daily cleaning and general upkeep
• Working in a friendly, social, and team-oriented environment

About you

We are looking for someone who:

• Full NZ work rights (must have) - no sponsorship available
• Enjoys engaging with people and delivering outstanding customer service
• Has an interest in cycling (you don’t need to be an expert - just enthusiastic)
• Is reliable, well-organised, and confident working independently
• Delivering safety briefings and basic bicycle instruction.
• Has basic mechanical knowledge (helpful but not essential)
• Is available to work weekends and public holidays
• Full NZ driver licence with P License
• Is willing to undergo pre-employment and ongoing drug and alcohol testing

What we offer

• staff discounts on food, wine, and golf
• Competitive pay
• Beautiful central Otago location
• EAP

Please note: we are currently only accepting applications from candidates with unrestricted work rights in New Zealand. NO SPONSORSHIP AVAILABLE

Thanks for applying! Because of the high number of applicants, only those selected for interview will be contacted.