Job Description

The Delivery Specialist is responsible for the safe, accurate, and timely delivery of Cirona Labs products to retail locations throughout the assigned service area. This role is physically demanding and requires the ability to lift and transport product cases, safely operate a commercial delivery vehicle in varying traffic and weather conditions, and provide exceptional customer service while representing Cirona Labs.

The ideal candidate is dependable, safety-focused, physically fit, and comfortable spending the majority of the workday driving, loading, unloading, and handling freight while maintaining strict compliance with all company and New York State cannabis transportation regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Safely operate a company delivery vehicle (box truck or cargo van) while following all traffic laws and company driving policies.
• Complete and document pre-trip and post-trip vehicle inspections each shift, reporting any mechanical issues, damage, or safety concerns immediately.
• Load, secure, transport, and unload product cases and totes while ensuring products remain safe and undamaged during transit.
• Repeatedly lift, carry, and move product weighing approximately 25–50 pounds throughout the workday, including navigating stairs, ramps, loading docks, and uneven surfaces. Verify delivery manifests against physical product counts during pickup and delivery while maintaining accurate chain-of-custody documentation within METRC and Canix.
• Obtain required customer signatures and complete all delivery documentation accurately.
• Communicate proactively with Dispatch and the Distribution Supervisor regarding delays, vehicle concerns, route changes, or delivery exceptions.
• Utilize GPS navigation and routing software to maximize delivery efficiency and provide accurate estimated arrival times.
• Maintain a clean, organized, and secure delivery vehicle at all times.
• Deliver professional and courteous customer service while representing Cirona Labs at each customer location.
• Comply with all New York Office of Cannabis Management (OCM) regulations, company security procedures, and chain-of-custody requirements.
• Immediately report accidents, damaged product, safety concerns, or near misses.
• Cross-train and provide operational support within the Picking Department as needed.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Valid New York State Driver's License (Class D or higher) with a clean driving record.
• Minimum of one (1) to two (2) years of professional driving experience; commercial delivery experience preferred.
• Experience operating a box truck or cargo van in local traffic, residential streets, and loading dock environments.
• No DUI/DWI convictions and no more than two (2) moving violations or at-fault accidents within the past three (3) years.
• Must be at least 21 years of age in accordance with New York State cannabis regulations. Ability to successfully pass a Motor Vehicle Record (MVR) review and criminal background check.
• Ability to meet the physical requirements of the position.
• Strong organizational, communication, and time-management skills.
• Ability to work independently with minimal supervision.
• Proficiency using smartphones, GPS navigation, dispatch applications, and electronic delivery documentation.
• High school diploma or equivalent preferred.
• Previous warehouse, logistics, manufacturing, or cannabis industry experience is preferred.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Regularly lift, carry, push, and pull up to 50 pounds and occasionally up to 75 pounds without assistance.
• Frequently enter and exit a commercial delivery vehicle throughout the workday.
• Stand, walk, bend, kneel, twist, reach, and perform repetitive movements for extended periods.
• Safely navigate stairs, loading docks, and uneven terrain while carrying product.
• Sit for extended periods while operating a delivery vehicle.
• Work outdoors and perform deliveries in varying weather conditions.
• Employees are expected to wear company-approved attire, including jeans and any required personal protective equipment (PPE), while maintaining a clean, professional appearance in accordance with company policy.