Job Description

Leadership of Self and Others

• Completes established priorities as directed
• May provide input into change initiatives based on own work processes

Service Delivery

• Understands the short-term routine needs of customers
• Executes routine technical assignments of limited to medium scope under direct supervision including preparing and documenting routine work assignments and responding to routine inquiries or providing input into recommendations
• May work more independently on small scope projects

Relationships

• Interacts and develops working relationships with other Team Members or CRS members
• Exchanges/records/reports routine applied technical information and responds to routine technical inquiries and issues
• May interact with external contacts to acquire an understanding of the technical services they provide and to execute routine transactions

Problem Solving

• Resolves well defined and routine technical issues within established procedures, and refers issues outside of established procedures to higher levels
• Utilizes standard operating procedures/guidelines/practices or relies on readily available assistance of Team Leaders and other experts within the unit frequently

Continuous Improvement / Innovation

• May provide input into specific job-related process improvements
• Seeks ways to improve own work processes; Demonstrates original and resourceful approaches to unusual and non-routine work situations of moderate complexity within quality, regulatory, and safety requirements

Decision Making

• Makes routine and non-routine decisions of narrow scope in the execution of day-to-day tasks
• May provide input into routine technical decisions within area of expertise
• Demonstrates a general understanding of budget impacts of own work

Risk Management

• Responds to risk in accordance with established guidelines/procedures/practices
• Identifies and notifies more senior Team Members of potential risks; obtains assistance from available resources as required
• Risks associated with service delivery issues of low to moderate risk are contained with multiple checks/balances

Scope of Knowledge, Work & Experience

• Intermediate level for technical individual contributors where individuals develop an understanding of guidelines, policies, and procedures within the technical area of focus
• Applies intermediate technical knowledge and demonstrates knowledge proficiency in most concepts when executing responsibilities effectively with limited guidance
• Typically requires a Vocational Education and 1-3 years of experience, or an equivalent combination of training and experience

As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs.