Job Description

NBME is proud to partner with Drexel University and give students the opportunity to utilize the skills they have learned in the classroom and leverage them in an educational setting.

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations. NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities. Learn more about NBME at NBME.org. Co-ops must be within a commutable distance of university city during the duration of their co-op. Please note, this co-op assignment will begin on April 6, 2026.

The Program Manager Co-Op within Program & Stakeholder Management will play a key role in creating positive experiences for our customers and stakeholders. This position offers hands-on exposure to customer relationship management and program coordination-all essential skills for future leaders in business, healthcare, and marketing. It will focus on strengthening connections with NBME's customers by supporting engagement strategies, ensuring accurate data for outreach, and contributing to initiatives that drive customer success.

Key Responsibilities

• Enhance Customer Engagement: Assist in planning and executing outreach campaigns, email communications, and follow-up activities to keep customers informed and engaged.
• Support Customer Success: Track and update customer records in Salesforce to ensure data accuracy for personalized interactions and reporting.
• Analyze & Report: Generate dashboards and reports that provide insights into engagement trends and program performance, as well as help develop customer health score
• Collaborate on Marketing Initiatives: Work with the team to develop communication workflows that improve customer experience.

Learning Objectives:

• Gain real-world experience in customer engagement strategies and customer success practices.
• Develop proficiency in CRM systems (Salesforce) and learn how data drives marketing, sales, and business decisions.
• Understand best practices for customer communication, program coordination, and stakeholder relationship management.

Required Qualifications

• Strong organizational and time management skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in data entry and reporting.

Preferred Qualifications

• Experience with a CRM (basic navigation, data entry, reporting).
• Familiarity with project coordination or stakeholder engagement.
• Knowledge of data analysis and reporting tools (Excel pivot tables, dashboards).
• Ability to work independently and collaboratively in a hybrid environment.
• Interest in program management, business operations, or organizational leadership.