Job Description

Drain & Sewer Service Technician

Monroe, CT

Full-Time

Solve Problems. Help Customers. Build a Career.

Do you enjoy figuring things out, working with specialized equipment, and solving problems that make a real difference for customers?

At Wind River Environmental, our Drain & Sewer Service Technicians do more than clear clogged drains. They diagnose problems, operate professional drain cleaning and inspection equipment, and help residential and commercial customers protect their homes and businesses.

For more than 25 years, Wind River Environmental has provided essential environmental services throughout the Northeast and continues to grow. Because our services are essential, there's steady, ongoing demand for what we do.

If you're dependable, enjoy working independently, and take pride in delivering quality work, we'd love to meet you.

What You'll Earn

• $27-$30/hour + overtime opportunities
• Quarterly Safety Bonus
• Earn additional income through our Technician Recommendation Program when your service recommendations result in completed customer work.
• Clear paths to increase your earnings through our Technician Step Program and CDL License Reimbursement Program.

Earn More by Solving Problems

Our technicians are trusted to identify opportunities that help customers avoid future issues. Through our Technician Recommendation Program, eligible technicians earn additional commission when their recommendations for repair, replacement, or preventative maintenance result in completed customer work.

Why You'll Enjoy This Role

Every day is different.

You'll work independently in the field while following a planned daily route, using specialized equipment to diagnose issues, solve problems, and help customers get back to normal.

This role is ideal for someone who enjoys:

• Working with their hands while solving technical problems.
• Learning specialized equipment and developing valuable trade skills.
• Being trusted to work independently without constant supervision.
• Building relationships with customers through honest recommendations and exceptional service.
• Being rewarded for identifying additional customer needs.

What You'll Do

• Follow a planned daily service route while independently managing each service call from arrival through completion.
• Perform professional drain cleaning, cable work, hydro jetting, and sewer camera inspections for residential and commercial customers.
• Diagnose drain and sewer issues using specialized equipment and recommend appropriate solutions.
• Explain your findings and recommendations so customers understand both the problem and the proposed solution.
• Identify repair, replacement, and preventative maintenance opportunities through our Technician Recommendation Program.
• Complete service documentation accurately and in a timely manner.
• Respond to emergency service calls when needed.
• Maintain company vehicles, equipment, and tools in safe working condition.
• Work closely with dispatch to provide an exceptional customer experience.
• Follow all company safety procedures and applicable regulations.

What Makes Someone Successful Here

We're looking for people who:

• Take pride in solving problems and getting the job done right.
• Are dependable and show up ready to work every day.
• Enjoy working independently while managing their time effectively.
• Communicate professionally with customers and coworkers.
• Stay calm under pressure and adapt to changing situations.
• Have a positive, can-do attitude and enjoy learning new skills.
• Value safety and look out for themselves, their teammates, and our customers.

What to Expect

This is an active, hands-on position.

You'll regularly:

• Work both indoors and outdoors in all weather conditions.
• Lift equipment and work in confined or awkward spaces when necessary.
• Respond to occasional emergency service calls.
• Participate in overtime, weekend work, and on-call rotations as business needs require.
• Interact directly with residential and commercial customers throughout the day.

Requirements

Qualifications

• Valid driver's license with an acceptable driving record.
• At least 21 years of age.
• At least two years of professional driving experience.
• High school diploma or GED.
• Ability to meet the physical demands of the position.
• Basic computer, communication, and customer service skills.

Benefits

• Medical, Dental & Vision Insurance
• Employer-paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Six Paid Holidays plus Two Floating Holidays
• Employee Service Discounts
• Company-Paid Uniforms
• Annual Safety Boot Stipend
• Ongoing Training & Career Development

Why Wind River Environmental?

At Wind River Environmental, we're more than a service company—we're a team of hardworking professionals who take pride in helping our customers and supporting one another.

For more than 25 years, we've built a reputation for dependable service while continuing to grow throughout the Northeast. We invest in our employees, provide opportunities for advancement, and believe that people who work hard, embrace challenges, and take ownership of what they do should have the opportunity to build a long-term career.

If you're looking for a company that puts Safety First, acts with Integrity Always, delivers Service You Can Count On, and believes we're Better Together, we'd love to hear from you.