Job Description

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Receive, record, and expedite all in orders while ensuring quality service, guest satisfaction and the achievement / maintenance of property standards and profit maximization.

ESSENTIAL RESPONSIBILTIES

• Take orders and payment for outlet specific orders communicating with guest daily specials, in accordance with policies and procedures to ensure top quality guest service.
• Process guest checks and perform all cash handling responsibilities in accordance with hotel policies and procedures.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
• Check with guest to ensure that they are enjoying their meals and take action to correct any problems.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school education or equivalent experience.
• Three - Six months in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Able to read, speak and understand English. to management, staff and guests. Tips Certification required.
• Communicate information and hotel services

PHYSICAL DEMANDS

• Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time.
• Continuous Standing as needed
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of the beach and Gulf Shores, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!