Job Description

Position: Dual Rate Golf Shop/Outside Service Attendant

Department: Sewailo Golf Club / Golf Shop

Job Summary: Provide exceptional customer service assisting guests with outside support services as well as information and tools that will create an unforgettable golf experience.

Duties and Responsibilities:

• Interacts with patrons and provides excellent customer service
• Answers telephone and responds to guest’s questions regarding merchandise, course rules, pricing, etc.
• Organizes and displays merchandise to Sewailo Golf Shop standards
• Assists guests with reservations in person and over the phone
• Assists in maintaining the Golf Shop, cart staging area, podium bag drop area, wash down area and Cart storage area.
• Operates a variety of office equipment, power washer and small hand tools
• Assist in the setup and execution of golf tournaments and outings.
• Prepares golf carts for play
• Performs range maintenance to include balls, bag stands, ball pyramids and maintains ball inventory over the course of the day.
• Helps to maintain golf shop inventory levels
• Informs the appropriate personnel when supplies are low and need to be ordered/replenished
• Sells merchandise and uses the POS/Computer/Cash Register to collect payment and/or make change
• Incorporates safe work practices in job performance.
• Performs other duties as assigned

Essential Functions of the position:

• Ability to lift 50 lbs. repeatedly
• Ability to stand for up to 8 hours
• Ability to answer phones, provide essential information and check in guests in a fast pace environment

Knowledge, Skills, and Abilities:

• Strong organizational and communication skills
• Ability to demonstrate a positive and professional image
• Ability to adapt to changes in the work environment, deal with frequent changes, delays or unexpected events.
• Ability to handle cash and count change
• Ability to stand for long periods of time in the designated work area.
• Skill in multi-tasking responsibilities associated with clubhouse, cart storage, parking lot, range and cart barn.
• Ability to anticipate player needs and provide assistance in a timely manner
• Knowledge of standard operating procedures associated with golf shop, range maintenance, golf ball collection and basic golf ball inventory levels.
• Knowledge of golf course rules and player etiquette.

Minimum Qualifications

• Must have experience working at a golf course or golf facility in the golf shop or golf operations
• Must be able to lift up to 50lbs repeatedly
• Must have experience with point of sale and/or reservations systems
• One to three months experience with direct customer service and ability to work in an outdoor setting in all weather conditions.
• Transportation to and from work
• Experience working with and speaking to the general public
• Basic reading and math skills
• Demonstrate an enthusiastic and professional attitude
• The ability to work a flexible schedule, including weekends and holidays.
• Must possess a valid Arizona Driver’s License.
• Must have employment eligibility in the U.S.

Preferred Qualifications:

• Bilingual (English/Spanish)