Job Description

Position: Dual Rate Golf Shop/Outside Services Attendant

Department: Sewailo Golf Course/Golf Shop

Job Summary: Provide exceptional customer service assisting guests with outside support services as well as information and

tools that will create an unforgettable golf experience.

Duties & Responsibilities:

• Interacts with patrons and provides excellent customer service
• Answers telephone and responds to guest's questions regarding merchandise, course rules, pricing, etc.
• Organizes and displays merchandise to Sewailo Golf Shop standards
• Assists guest with reservations in person and over the phone
• Assists in maintaining the Golf Shop, cart staging area, podium bag drop area, wash down area and Cart storage area.
• Operates a variety of office equipment, power washer and small hand tools
• Assist in the setup and execution of golf tournaments and outings.
• Prepares golf carts for play
• Performs range maintenance to include balls, bag stands, ball pyramids and maintains ball inventory over the course of the day.
• Helps to maintain golf shop inventory levels
• Informs the appropriate personnel when supplies are low and need to be ordered/replenished
• Sells merchandise and uses the POS/Computer/Cash Register to collect payment and/or make change
• Incorporates safe work practices in job performance.
• Performs other duties as assigned

Essential Functions of the position:

• Must be able to lift 50 lbs. repeatedly, with or without reasonable accommodations.
• Must be able to perform primary job duties while exposed to inclement weather, including extreme heat, cold, heavy rain, or high-humidity environments for extended durations.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach, handle, pull, kneel, stoop, squat, twist, and bend for duties.
• Must be able to follow both verbal and written directions.
• Must possess basic reading and math skills that pertain to the position.
• Must be able to read, write, and effectively communicate with all guests and team members positively and professionally.
• Must be able to work and speak with the general public and guests.
• Must be able to work in a high-pressure/fast-paced environment.
• Ability to answer phones, provide essential information, and check in guests in a fast-paced environment

Knowledge, Skills, and Abilities:

• Knowledge of standard operating procedures associated with golf shop, range maintenance, golf ball collection, and basic golf ball inventory levels.
• Knowledge of golf course rules and player etiquette.
• Strong organizational and communication skills.
• Skill in multi-tasking responsibilities associated with the clubhouse, cart storage, parking lot, range, and cart barn.
• Ability to demonstrate a positive and professional image.
• Ability to adapt to changes in the work environment, deal with frequent changes, delays, or unexpected events.
• Ability to handle cash and count change.
• Ability to demonstrate an enthusiastic and professional attitude.
• Ability to stand for long periods of time in the designated work area.
• Ability to anticipate player needs and provide assistance promptly.

Minimum Qualifications:

• At least one month of direct guest service experience and the ability to work in an outdoor setting in all weather conditions.
• Experience working in a golf course/facility, a golf shop, or any golf operations.
• Point of sale and/or reservations systems experience.
• Must be able to work any shift, weekends, holidays, special events and overtime, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid non-gaming license/background check.

Preferred Qualifications:

1. Bilingual (English/Spanish).