Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your project

Our client helps different companies to do more with trusted data. Their Data Intelligence Cloud brings flexible governance, continuous quality and built-in privacy to the world’s leading brands. They also unites organizations with data that's easy to find, understand, trust and access.

They are on a mission to empower their customers with trusted data, so they can change the world. Combining of their unique skills, experiences and strengths, they make data more accessible, meaningful and valuable for some of the world’s most influential organizations.

Your tasks

• Managing all communication with indicated Client’s DQ customers and partners required to resolve support tickets with defined SLA
• Coordinating and tracking the escalation of tickets to Client's FTE support team
• Maintaining a record of all communication and actions for the support tickets in Zendesk provided by our Client
• Contributing frequently answered questions to the Client's knowledge base.
• Participating in the on-call rotations when needed for resolution of severe issues (Severity 1) . as soon as possible.
• Assessing if support tickets are feature requests or product bugs and replicating bugs.

Your profile

• 1+ year of experience in a customer-facing position,
• Proficiency in reading system logs as part of the ticket resolution process,
• Familiarity with Linux systems,
• Knowledge of MySQL, PostgreSQL,
• Have a base understanding of SSL, LDAP/SSO protocols, networking, firewalls,
• Knowledge of Java and REST API,
• Knowledge of Kubernetes.

Would be a plus:

• Familiarity with Spark and Hadoop

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.