Job Description

Be a part of a global team where what we do matters!At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 

People – We win as a team. 

Customer – We deliver customer-centric solutions. 

Continuous Learning – We learn and always aim to be better. 

Innovation – We innovate every day. 

Results – Results matter for all of us.

The DP Integration and Technical Support Manager is responsible for leading Image Management System (IMS) integration with LIS/HIS/ providing professional advice on network infrastructure implementation to enable Digital Pathology (DP) solution , also providing remote & on-site technical support,

Responsibilities

• Leading IMS (Slidecenter, CaseManager, Epredia IMS) and Tracking Software integration to customer HIS/LIS with on-prem server or cloud platforms and develop image handover and integration with AI-assisted image analysis software
• Design and advice network infrastructure to connect whole slide image scanner, IMS, storage server, slide review workstation collaborating with customer IT team
• Negotiate with server and network vendors to source necessary hardware and services to implement DP solutions and after sales support
• Formulate maintenance agreement with sales, field service, IT hardware vendors to meet customers SLA and ensure customer satisfaction
• Provide depot repair, instant remote support to scanners, servers and IT hardware and maanage spare parts
• Coaching Epredia team and distributors, formulate yearly training plan and define skill matrix to enrich service capability
• Perform other duties as required

Qualifications

• Bachelor’s degree or equivalent, master degree is preferred
• 5+ years of service management, teamwork experience and project management experience
• 10+ years solid and practical experience in service and technical support for laboratory equipment and software, including LIS integration and networking
• Ability to perform instrument and software hands-on troubleshooting in clinical & scientific laboratory environment
• Demonstrated verbal, written, presentation and communication skills in both English and Chinese
• Self-Starter, attention to detail, team player and collaboration
• Demonstrated ability to lead, motivate and coach

TO ALL RECRUITMENT AGENCIES:Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.