Job Description

DoW SkillBridge Internship : Process Documentation Analyst Industry Provider: Forward Edge AI SkillBridge Provider: Vets2PM, LLC Location: National Capital Region/Pentagon-area support Hybrid Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoW SkillBridge Program. To Apply: Go to www.vets2pm.com/skillbridge and apply for interest in our program. Return to this posting and click 'Apply.' Position Summary: Forward Edge-AI is seeking transitioning Service members to participate in the DoW SkillBridge Program as Process Documentation Analysts supporting a Department of the Air Force business operations and digital transformation program. Participants will work directly with Government Action Officers, functional stakeholders, and Forward Edge-AI program leadership to understand and document how critical business processes are performed. The role includes structured discovery sessions, process walkthroughs, current-state documentation, artifact development, and identification of gaps, risks, bottlenecks, undocumented dependencies, manual workarounds, and institutional-knowledge concerns. This role allows transitioning Service members to apply military operational and staff experiences to federal consulting, program management, process improvement, and business transformation. s im Key Responsibilities: Conduct structured discovery sessions and process walkthroughs with assigned Government Action Officers and functional stakeholders. Review existing process documentation, policies, guidance, templates, systems, and reference materials. Capture how business processes operate from initiation through completion, including triggers, steps, responsible parties, decisions, approvals, hand-offs, systems, inputs, outputs, dependencies, and completion criteria. Develop draft SOPs and desktop procedures using established templates and documentation standards. Create current-state process maps, workflow diagrams, checklists, templates, quick-reference guides, responsibility matrices, and supporting materials. Identify missing or outdated documentation, differences between established procedures and actual execution, recurring rework, manual workarounds, and dependencies on individual personnel. Document potential operational, compliance, schedule, workforce, continuity, data, and execution risks for leadership review. Conduct artifact playback sessions with Action Officers, incorporate comments, maintain version control and artifact status, and track unresolved questions. Support organization of completed artifacts within designated repositories and participate in quality reviews to promote consistency across lines of effort. Expected Work Products: WORK PRODUCT OBJECTIVE SOPs Establish repeatable end-to-end operating procedures Desktop Procedures Provide detailed instructions for specific activities Process Maps Visually document current-state workflows RACI Matrices Clarify roles, responsibilities, and handoffs Checklists & Templates Standardize recurring activities Risk & Gap Registers Identify weaknesses, dependencies, and potential process risks Decision / Escalation Maps Document decision points and appropriate authorities Quick-Reference Guides Make recurring processes easier to understand and execute Discovery Records Preserve information obtained during process walkthroughs Validation Records Document stakeholder review and validation Required Qualifications: Current U.S. Armed Forces Service member eligible and approved, or able to obtain approval, for DoD SkillBridge participation. Experience in military operations, administration, program management, project management, headquarters staff, logistics, finance, IT, acquisition, personnel, or another structured functional environment. Strong written and verbal communication skills and the ability to organize complex explanations into logical processes. Strong attention to detail and the ability to ask effective follow-up questions and identify missing information. Ability to manage multiple assignments and deadlines. Proficiency with Microsoft Office applications. Ability to interact professionally with military, civilians, and contractor stakeholders. Preferred Qualifications: Previous experience as a military Action Officer, staff officer/NCO, program/project manager, operations specialist, executive support professional, or process owner. Experience supporting DoD headquarters or senior-level organizations. Experience developing SOPs, continuity books, operating instructions, checklists, policy/procedure documentation, or training materials. Familiarity with process mapping, Lean Six Sigma, continuous process improvement, project management, or knowledge management. Experience with Microsoft Visio, SharePoint, Teams, Power BI, or Power Automate. PMP, CAPM, Lean Six Sigma, Scrum, or related training/certification. Vets2PM Provides: Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings. PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'. Other: Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.