Job Description

Exceptional Hospitality Starts with You

At DoubleTree by Hilton Tokyo Ariake, we believe that little moments of care can make a big difference. Imagine welcoming guests with the warm hospitality that begins with our signature DoubleTree Cookie and continues throughout their stay. Every day is an opportunity to create memorable experiences and brighten someone's journey.

As our Operations Manager, you will work closely with the General Manager to lead and inspire all operational departments, including Front Office, Housekeeping, Food & Beverage, and other key teams. You will help ensure seamless hotel operations while fostering a positive, guest-focused culture where team members are empowered to deliver their very best.

This role is about more than managing operations. It is about bringing people together, supporting your teams, and creating an environment where guests feel genuinely welcomed, valued, and cared for. Through your leadership, you will help deliver the friendly, approachable, and heartfelt service that makes DoubleTree by Hilton a place guests love to return to.

最高のおもてなしはあなたから始まる

ダブルツリーbyヒルトン東京有明では、小さな気配りの積み重ねが大きな感動につながると信じています。チェックイン時にお渡しする温かいシグネチャークッキーから始まり、ご滞在中のあらゆる瞬間を通して、お客様に心地よさと特別な体験をお届けしています。

Operations Manager（運営担当マネージャー） として、総支配人と密接に連携しながら、フロントオフィス、ハウスキーピング、料飲部門をはじめとする各オペレーション部門を統括し、円滑なホテル運営と高品質なサービスの提供をリードしていただきます。また、チームメンバーがいきいきと働き、お客様第一の文化を育める環境づくりも重要な役割となります。

このポジションは単にホテル運営を管理するだけではありません。チームを支え、部門をつなぎ、お客様一人ひとりに「歓迎されている」「大切にされている」と感じていただける体験を創り出すことが求められます。

あなたのリーダーシップによって、DoubleTreeならではの親しみやすく温かいおもてなしを提供し、何度でも訪れたくなるホテルづくりを実現していただきます。

Here’s what you’ll do during a typical day:

• Leadership & Strategic Direction: Lead operational departments to ensure alignment with hotel goals. Partner with the General Manager to develop and execute performance-driven strategies.
• Operational Oversight: Manage daily hotel operations for seamless guest experiences. Drive process improvements to enhance efficiency and reduce costs.
• Guest Experience: Ensure service excellence across all guest interactions. Monitor feedback and implement initiatives to elevate satisfaction.
• Financial Management: Oversee departmental budgets and cost control. Analyze financial reports to improve profitability without compromising quality.
• Team Development: Motivate and develop department heads and teams. Promote continuous learning and a high-performance culture.
• Cross-Functional Collaboration: Coordinate with all departments for smooth operations. Align with sales, marketing, and revenue teams to support business goals.
• Compliance & Risk: Ensure adherence to health, safety, and regulatory standards. Manage risk through policy enforcement and emergency protocols.
• Reporting & Analytics: Deliver regular performance reports and leadership insights. Track KPIs to guide data-driven decisions.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven leadership in senior hotel operations.
• Deep knowledge of hotel functions—front office, housekeeping, F&B, and engineering.
• Strong ability to lead, engage, and develop high-performing teams.
• Skilled in budgeting, forecasting, cost control, and financial analysis.
• Familiar with hotel PMS and operational software.
• Excellent interpersonal skills with a cross-functional, guest-centric approach.
• Understanding of safety, regulatory standards, and risk management protocols.
• Willingness to work varied hours, including nights, weekends, and holidays.
• Fluent in English; additional languages are an asset.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.