Job Description

DOSO Front Desk Assistant

Wayne State University is searching for an experienced DOSO Front Desk Assistant at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

General Purpose:

Support the Dean of Students Office by managing front desk
operations, assisting students, faculty, and staff, and maintaining a welcoming
and organized office environment. This role also includes overseeing the
Makerspace, ensuring safety and positive interactions of guests and cleanliness
of the space. This position requires excellent customer service skills,
attention to detail, and the ability to multitask in a fast-paced environment.

Specific Duties:

• Greet and assist students, faculty, staff, and visitors
  both in person and over the phone in a courteous and professional manner.
• Answer phone calls, take messages, and transfer calls
  to the appropriate staff members or departments.
• Provide information and assistance to students
  regarding office services, campus resources, and university policies and
  procedures.
• Process incoming and outgoing mail, packages, and
  deliveries.
• Distribute packages to Registered Student Organizations
  (RSOs) upon delivery.
• Maintain cleanliness and organization of the Dean of
  Students Office front desk area and lobby.
• Assist with special projects and events as assigned by
  the Warrior Life Coordinator.
• Handle ticket sales and the distribution of blue/green
  books and Scantrons.
• Oversee the pick-up process for the Warrior Rewards
  program.
• Maintain confidentiality of sensitive information in
  accordance with university policies.
• Arrive to shifts on time in appropriate attire.
• Maintain open communication with the Warrior Life
  Coordinator regarding work-related issues.
• Make necessary arrangements to attend all mandatory
  training sessions.
• Serve as a positive role model for other students by
  complying with and supporting University policies and procedures.
• Act as a role model of inclusion by providing equitable
  treatment and customer service to all guests.
• Possess strong communication, teamwork, and
  interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Seek answers to questions that are not known through
  research materials or by asking professional staff members.
• Proficiency in Microsoft Office Suite (Word, Excel,
  Teams, Teams Shifts, Outlook).

Unique duties:

Qualifications:

Education:

High school diploma or equivalent combination of education and/or experience required; previous relevant experience is desirable. Bachelor’s degree preferred.

Preferred qualifications:

School/College/Division:

Generic Division

Primary department:

H9208

Employment type:

• Temporary Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Hourly Wage
• Hourly rate:
• Salary minimum:
• Salary hire maximum:

Working conditions:

Normal working conditions.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.