Job Description
KOA, INC. DEI STATEMENT
At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and advance our understanding about DEI
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation
ABOUT KAMPGROUNDS OF AMERICA, INC.
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.
REPORTS TO
Designated Supervisor and General Manager
The Bartender is responsible for providing quality service to guests and staff by mixing and serving drink orders. Their duties include verifying age requirements of guests, being familiar with alcohol pairing and tastes, processing payments, managing inventory and bar supplies and building rapport with guests to create a positive and welcoming atmosphere.
SPECIFIC DUTIES
• Greet guests and maintain a friendly demeanor throughout their dining experience.
• Prepare beverages according to the campgrounds mixing, portion control and presentation standards.
• Understand and communicate what’s on the menu, answering questions and making recommendations on selections to guests.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and food and beverage control policies.
• Clear, clean and reset tables as needed.
• Responsible for understanding and operating the POS system.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Assist with inventory and inventory control.
• Abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Be familiar with fire extinguisher locations and know how to operate them in the restaurant/kitchen.
• Ensures safe handling of chemicals in accordance with department standards and utilizes proper personal protective equipment (PPE) when appropriate.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
• Maintain inventory through portion control and following campground standards.
• Provide clean and safe work environment for guests and staff.
• Monitor alcohol intake by guests.
• Adherence to all KOA, federal, state and local standards and codes.
• Meet Quality Assurance standards.
JOB QUALIFICATIONS
• High School Diploma or equivalent
• Hear and speak the English language fluently
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation
• Strong working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Motivated, goal oriented and results driven
• Able to work nights, weekends, and holidays
• Valid Driver’s license
PHYSICAL REQUIREMENTS
• Ability to stand for long periods of time.
• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Spend a summer in Door County, one of Wisconsin’s premier vacation destinations. As a member of a strong team you will be helping guests enjoy a great vacation.
Our campground is located among farms as you enter Door County. While it has been in operation for more than 30 years, there are plenty of updated amenities for guests and employees. There are two pools, a kiddie pool, a splash pad and a water slide! We also have a pub near the pools. Look at our website https://koa.com/campgrounds/door-county/ for more.
Food and gas are minutes away or drive twenty minutes to the scenic, bustling town of Sturgeon Bay. The local area features activities for outdoor enthusiasts such as; fishing, boating, cycling, hiking and leaf peeping. Antiquing, food tourism, shopping and music venues are also plentiful. For even more opportunities, take a trip to Green Bay to see Lambeau Field or find pretty much anything you need.
