Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Accomplish Day to Day Operations

• Arrive to work in the correct mental, emotional and physical state to execute the responsibilities of the role

• Prepare their workstation, equipment and required work materials to ensure the full scope of the job can be executed

• Up to date and in-depth knowledge of all property wide information

• Up to date of internal promotions and be familiar with the local community and events in town

• Ensure accurate information, and appropriate recommendations can be made to guests based on their profiles and or preferences to enhance their stay in MBS and Singapore

• In depth knowledge of all room and suite types, including room features, and inclusions to enable the bellman to provide an anticipatory and thoughtful room orientation to our guests

• Remain in continuous communication internally to ensure the overall operations of the Guest Services Team runs smoothly and in control of the Guest Service Command Center and Management in static locations

• Attend to guests upon their arrival and departure, or whenever in guest facing areas of the property, providing proactive and attentive service

• Adapt to changes and ensure adherence to organisational operating procedures and service standards

• Handles luggage for both arriving and departing guests and groups. This includes proper handling, tagging and delivering of luggage

• Rotated to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure guest’s arrival and departure experience is seamless

• Is trained to handle luggage handling equipment like bell-cart and birdcage trolley

• Carry Mobile Duty Phones and operate Mobile FCS system for job receiving and dispatching

• Deliver incoming items to the guestrooms at the request of guests, or management

• Maintain the luggage storage room

• Handles baggage-related requests such as long-term/short-term storage, luggage repair

• Sort and deliver daily newspapers to all VIP rooms, suites and scheduled rooms

Perform Service and Operational Excellence

• Able to apply service standards consistently in all interactions with internal and external guests

• In depth understanding of guests’ service journey across departments to ensure relevant information is provided to guests

• In depth understanding of internal process flows to ensure relevant information and follow up is done with relevant departments

• Take ownership of guest’s request. In the event, if the request is not directly related to guest services area of capacity, the request is communicated to the right department in a timely manner

Apply Operational Risks

• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines

• Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.

• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to the Security Department

• Respond appropriately to any emergency situations

Participate Employee Engagement

• Participate in departmental and property initiatives

• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture

• Feedback and input are communicated in an open and transparent manner with management

Involve in Documentation, Financial and Report Management

• Observe the usage of supplies to ensure that it’s within budget and minimize wastage

• Contribute ideas in support of the company vision, mission, value and guiding principles

• Actively involved in sustainability programs to drive organizational green initiatives

• Perform any other duties and responsibilities as and when assigned by Management

Job Requirements

Education & Certification

• Minimum secondary education

Experience

• Minimum 1 year experience in the same capacity

• Previous experience with luxury resorts and hotels is an advantage

Competencies

• Proficient in spoken and written English; additional languages are a plus.

• Outgoing personality with a proactive approach to tasks.

• Strong guest relations and problem-solving skills.

• Excellent time management, organizational, communication, and motivational skills.

• Adherence to attendance guidelines and company policies.

• Detail-oriented, mature, meticulous, resourceful, and able to work independently.

• Team player who assists others proactively

• Impeccable follow-through and a "Can Do" attitude.

• Flexible to work any day and shift.

• Professional and well-groomed disposition.

• Able to control bell trolleys throughout busy guest areas

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.