Job Description

Doorperson

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Doorperson, you will be the first point of contact for our guests, creating a lasting impression through a warm, gracious and professional welcome. You will play a key role in ensuring a seamless arrival and departure experience, delivering attentive service while maintaining the elegance and presence synonymous with the St.  Regis brand. This role is ideal for a confident and personable individual who takes pride in guest interaction and thrives in a luxury hospitality environment.

Key Responsibilities

• Welcome guests on arrival with warmth and professionalism, creating an exceptional first impression
• Assist with opening doors, managing guest flow and supporting arrivals and departures
• Coordinate with the Porter and Front Office teams to ensure smooth luggage handling and guest transitions
• Provide information about the hotel, its facilities and local area when required
• Monitor the hotel entrance, maintaining order, cleanliness and security at all times
• Assist guests with transportation arrangements, including taxis and private vehicles
• Maintain a visible and approachable presence outside the hotel, ensuring guest comfort and safety
• Anticipate guest needs and respond promptly with a friendly and courteous approach
• Support operational requests from Front Office and Concierge teams
• Uphold brand standards in appearance, behaviour and service delivery at all times

Core Competencies

We are seeking a polished and service‑focused individual who demonstrates professionalism, presence and a strong commitment to guest experience. You should have:

• Previous experience in a guest‑facing role, ideally within a luxury hotel or hospitality environment
• Strong attention to detail and a commitment to maintaining high presentation and service standards
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Excellent communication and interpersonal skills, with a warm and engaging manner
• A proactive mindset, with the ability to anticipate guest needs and respond with confidence
• Impeccable personal presentation, reflecting the elegance of a luxury brand
• A collaborative approach, working closely with Reception, Concierge and Porter teams
• Strong situational awareness, ensuring guest safety and smooth traffic flow at all times
• Physical capability to meet the operational requirements of the role

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.