Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.
Principal Responsibilities

My Guest

• Be present and visible at the main doors of the hotel including Elm Street and Gerrard Street entrances.
• Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
• Welcome all guests to the hotel and offer assistance before they have to ask.
• Service given should meet and/or exceed the guest service standards of the Chelsea Hotel.
• Using guest’s name as often as possible.

My Product

• Efficiently complete a variety of tasks involving the movement of baggage in and out of the hotel as well as offering and arranging transportation services (taxis, livery cabs, buses, etc…)
• Ensure that the Hotel entrances are clean and tidy by notifying and following up with Maintenance and Housekeeping regarding any and all deficiencies.
• Maintain order and direction at Hotel entrances, ensuring easy access for all vehicles, minimizing congestion and traffic.

My Colleage

• Open communication with Managers and Security to report challenges or issues

My Chelsea

• Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
• Be fully aware of Fire and Emergency Procedures and your role therein.
• Follow Chelsea grooming policy. Name Tag must be visible at all times.
• Perform other tasks as assigned by Management.
• Safe and effective use of equipment.

Academic and Working Qualifications

Working Experience
 Previous Guest Service experience.

Knowledge
 Possession of a full driver’s license (graduated licenses not accepted).

Soft Skills
 Be able to work effectively on a team.
 Strong work ethic.

Languages
 Good command of the English language.

Physical Requirements
 Able to stand for long periods of time (indoor and outdoor).
 Able to lift and bend.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work
environment and encourages applications from qualified women, men, visible minorities,
aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code
and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto
will accommodate the needs of applicants with disabilities throughout all stages of the
selection process. If you need accommodation during the recruitment process, please
advise your Talent Acquisition representative.