Job Description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.

• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.

• Be a part of the highly experienced team.

Key Accountabilities

• Possess in-depth knowledge of the hotel, immediate community, and Istanbul.

• Welcome guests and assist guests in getting in and out of vehicles.

• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

• Assist guests in arranging transportation to and from the airport/station or any destination.

• Ability to give information and directions about Istanbul to guests and to drivers.

General Requirements

• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.

• Confident conversationalist always engaging with guests and colleagues.

• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.

• Flexibility and capability of working under pressure. Highly committed, passionate, and able to work in different shifts.

• Fluent English and Turkish communication proficiency. Expertise in a different language would be desirable.

We look forward to welcoming you to the Peninsula family and receiving your resume.