Job Description

The ideal candidate is passionate for the hospitality business. He / she is service oriented, passionate and willing to grow professionally. He / she is professional presented and loves to be in contact with our guests.

Main duties & responsibilities:

• Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times;
• Responsible for the parking of the guest cars and cleanliness of the parking area;
• Ensure that the external reception area is in order and well maintained;
• Being informed about guest information (arrivals, departures and guests in house);
• Being informed about touristic attractions in the area and services offered by the hotel;
• Working closely with the Reception staff and offering assistance when necessary;
• Deal with emergency requests when asked by a Supervisor;
• Maintain professional relationships with guests and colleagues;
• Anticipate guests needs
  

Requirements

What You Bring:

• Effective communication: he/she communicates clearly and in an appropriate manner that positively impacts on their role, the business and Belmond
• Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience
• Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself
• Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities
• Adaptability: he/she accepts change and participate in new programs and processes. He/she is willing to learn new skills and keep up to date with developments in the department. He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations
  
  

We require:

• Fluent in English and Italian;
• Strong interpersonal and communication skills;

Benefits

At Villa San Michele we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Seasonal Labor contract according to C.C.N.L. Settore Turismo
• Complimentary nights worldwide as per Belmond Discovering policy
• Career opportunities within Belmond
• Complimentary meals on duty
• Uniforms dry cleaning
• Staff House for non residents

Villa San Michele, a Belmond Hotel, is a magnificent Renaissance masterpiece overlooking Florence. With unparalleled views, terraced gardens, and a facade designed by the School of Michelangelo, it is a work of art both inside and out. An ideal retreat after an intense day exploring the Renaissance capital and its Tuscan surroundings, the Villa is also the perfect setting for unforgettable events, offering sumptuous rooms and refined creative cuisine at La Loggia.

Villa San Michele is proudly part of the LVMH group and the Belmond collection, a global network of iconic hotels, trains, and river cruises, all dedicated to offering exceptional experiences worldwide. Joining one of our properties means becoming part of a large international family, made up of places rich in history and breathtaking destinations, where people are at the heart of the Belmond experience.