Job Description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

FAENA The Red Sea is seeking a charismatic and service-oriented Doorman (Saudi National) to join our Front Office team. As one of the first and last points of contact for our guests, the Doorman plays a vital role in creating memorable arrival and departure experiences. This role is responsible for welcoming guests, assisting with transportation and luggage coordination, and ensuring a seamless flow of activity at the resort entrance while delivering the warmth, elegance, and attentiveness that define the FAENA experience.

Key Responsibilities

• Welcome guests warmly upon arrival and departure, creating a positive first and last impression.
• Open doors and assist guests entering and exiting vehicles in a professional and courteous manner.
• Coordinate with the Bell Desk team to ensure efficient luggage handling and delivery.
• Provide special attention to VIP arrivals, departures, and special guests.
• Assist guests with directions, transportation arrangements, and general resort information.
• Monitor and manage guest and vehicle flow at the resort entrance.
• Coordinate closely with Bell Attendants, Concierge, Valet, Security, and Front Office teams.
• Assist guests with boarding taxis, buggies, and other transportation services.
• Maintain the cleanliness and presentation of the entrance and driveway areas.
• Monitor arrivals and communicate VIP movements to relevant departments.
• Support group arrivals, events, and peak operational periods.
• Ensure guest safety while entering and exiting vehicles.
• Report safety concerns, security incidents, or unusual activity promptly.
• Assist with umbrella service and guest comfort during adverse weather conditions.
• Uphold luxury hospitality standards through professional appearance, grooming, and guest interactions.

Qualifications

• High School Diploma or equivalent.
• Previous experience in hospitality, guest services, customer service, or front-of-house operations preferred.
• Experience within a luxury hotel or resort environment is advantageous.
• Strong communication and interpersonal skills.
• Professional appearance and excellent grooming standards.
• Positive attitude with a passion for hospitality and guest service.
• Ability to remain calm and attentive in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Physically fit and able to stand for extended periods and assist with guest luggage when required.
• Basic English communication skills; additional languages are an advantage.
• Strong awareness of safety, security, and guest service standards.