Job Description

We are looking for a Doorman to join our Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Concierge Department in Zurich, the Doorman supports the Bell Team in daily tasks, ensuring seamless operations throughout the shift. The Doorman reports to the Head Concierge and Front of House Manager.

As Doorman, you will be responsible for the following tasks:

• Assisting guests on arrival by opening car doors for them and escorting them to the front office
• Be present at the Lobby and support the Team operationally
• Delivering luggage at check-in and removing luggage from guest rooms at check-out
• Secure parking of guest vehicles
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
• Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules 
• Actively advertises our Fans of MO guest recognition program to our guests 

As Doorman, we expect from you:

• A minimum of 1 year of Door or Bell experience
• Driver’s license
• Sense of responsibility, teamwork, organizational skills and good time management
• Communication skills - guests will come to you with both complaints and positive feedback
• Flexibility and resilience - your position will include weekend and holiday shifts
• Excellent manners, approachable and well-groomed appearance, as well as a positive charisma
• Excellent knowledge of German and English. Other foreign languages are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates

We’re Fans. Are you?