The Doorman is the first and last point of contact for guests at the hotel. As a representative of Four Seasons' luxury service standards, the Doorman warmly welcomes guests, assists with arrivals and departures, manages guest traffic at the hotel entrance, and provides exceptional personalized service while ensuring safety and security.

Key Responsibilities

Guest Service

• Greet guests and visitors with professionalism, warmth, and genuine hospitality.
• Open doors for arriving and departing guests.
• Welcome guests by name whenever possible.
• Provide directions, information about hotel facilities, local attractions, and transportation options.
• Anticipate guest needs and offer assistance proactively.

Arrival and Departure Assistance

• Coordinate with Bell Attendants and Concierge to ensure smooth guest arrivals and departures.
• Assist guests entering and exiting vehicles.
• Manage luggage assistance requests and communicate with the Bell Desk.
• Escort guests when necessary.

Transportation Management

• Organize taxi, limousine, and other transportation services for guests.
• Assist with valet parking coordination where applicable.
• Maintain orderly traffic flow at the hotel entrance.
• Monitor guest pickup and drop-off areas.

Safety and Security

• Monitor the entrance area and report suspicious activities.
• Maintain awareness of emergency procedures and safety protocols.
• Ensure guest safety while entering and exiting vehicles.
• Support hotel security efforts by observing and reporting concerns.

Hotel Knowledge

• Maintain a strong understanding of:
  • Hotel services and amenities
  • Restaurant operating hours
  • Spa and recreational facilities
  • Local attractions and landmarks
  • Transportation routes and airport information

Appearance and Professional Standards

• Maintain Four Seasons grooming and uniform standards at all times.
• Demonstrate courtesy, professionalism, and discretion.
• Uphold Four Seasons service culture and brand values.

Qualifications

• Previous experience in luxury hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work outdoors in varying weather conditions.
• Professional appearance and demeanor.
• Ability to stand for extended periods.
• Basic knowledge of the local area and tourist attractions.
• Fluency in English; additional languages are an advantage.

Core Competencies

• Guest Focus
• Luxury Service Excellence
• Communication Skills
• Teamwork and Collaboration
• Problem Solving
• Attention to Detail
• Cultural Awareness
• Professionalism

Physical Requirements

• Standing and walking for long periods.
• Lifting, carrying, or assisting with light luggage when required.
• Working in outdoor environments and varying weather conditions.
• Ability to respond quickly to guest needs.

Four Seasons Service Culture Expectations

• Treat every guest with respect, kindness, and genuine care.
• Create memorable first and last impressions.
• Anticipate guest needs before they are expressed.
• Deliver personalized and intuitive service consistent with Four Seasons standards.
• Build positive relationships with guests, residents, and colleagues.