Job Description

REQ12057 Doorman (Open)

The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.

PRIMARY RESPONSIBILITIES:

• Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
• Posts in designated lobby position to ensure readiness to assist the guests
• Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
• Handles guest requests / inquiries in a professional and helpful manner
• Ensures smooth arrival and welcomes all guests with a smile
• Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom
• Directs traffic at the porte-cochere and assists with valet parking when appropriate
• Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice
• Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
• Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained
• Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
• Adheres to all Company policies and procedures
• Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
• Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
• Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

• Excellent knowledge of all products and services offered by City of Dreams Mediterranean
• Continuous progress of Technical Skills
• Positive Customer Feedback

QUALIFICATIONS:

Experience

• Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry
  

Education

• High school diploma or equivalent professional training

Skills / Competencies

• Excellent interpersonal and customer service skills
• Professional written communication skills
• Excellent command of Greek and English

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable