Job Description

Key Accountabilities

• Sales Order Processing & Coordination:
  • Process and follow up on sales orders from customers, ensuring all necessary documentation is in place.
  • Work closely with Finance and Operations teams to confirm order approvals, delivery schedules, and invoicing details.
  • Coordinate product deliveries and services with logistics and other departments.
  • Maintain accurate sales data and sales pipeline updates in CRM tools.
• Customer Support & Inquiries:
  • Act as a liaison between customers and the sales team, addressing queries and providing information on product availability, pricing, and order status.
  • Handle customer complaints or issues and escalate to the appropriate team when necessary.
  • Provide administrative support for customer onboarding, including data entry, documentation, and updating customer records.
• Sales Team Assistance:
  • Prepare sales reports, presentations, and other documents required by the sales team.
  • Manage and track sales team activities, meetings, and schedules.
  • Assist in managing sales leads, ensuring timely follow-up and conversion into actual sales.
  • Prepare and send out quotes, proposals, and other sales-related materials to customers.
• Sales Coordination & Reporting:
  • Maintain and update sales reports, tracking progress towards sales targets and quotas.
  • Ensure timely follow-up on pending deals or opportunities.
  • Analyze sales data and trends to support decision-making for the sales team.
• Cross-Departmental Communication:
  • Coordinate with marketing, customer service, logistics, and other departments to ensure smooth sales operations.
  • Ensure all required internal and external communications are aligned with company processes and timelines.
• Required Skills and Competencies:
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Attention to detail and accuracy in data entry and reporting.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems (Salesforce, HubSpot, etc.).
  • Problem-solving skills and ability to work under pressure.
  • Strong organizational skills with a proactive approach to work.
  • Ability to work both independently and as part of a team.

Qualifications:

• Bachelor’s degree.

Experience:

• 1-2 years of experience in sales support, customer service, or administrative roles preferred.

Skills

• Experience with CRM software and Microsoft Office applications is a must.
• Knowledge of sales processes, and customer relationship management is a plus.
• Good time management, communications skills, presentation, self-motivated and who can work under pressure.