Job Description

ABOUT THE POSITION

Palomino Smokehouse is looking for an experienced Doorstaff to fill out their team on a part-time permanent basis. Put your outgoing personality and security skills to use in a fast-paced environment. As one of the first points of contact for guests, the door/security team is responsible for making all patrons feel welcome. During the evening, door staff are responsible for ensuring patrons are safe while enjoying their time.

WHO WE ARE

Barbecue season never ends at The Palomino! Downtown Calgary’s favourite smokehouse offers a tantalizing menu of bountiful favourites, a huge selection of beer, a wonderfully unique patio, and a host of great special events! The music room downstairs is Calgary’s most unique live music venue and features a wide variety of genres, from local and international acts, throughout the entire week. The Palomino is proud to offer an authentic and distinctive Western experience that is second to none.

WHAT YOU'LL GET

• • Competitive Hourly Wage
  • Gratuities
  • Extended health benefits after 90 days for employees working 28+ hours per week
  • 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU'LL DO

• • Greet and assist all patrons treating them as welcome guests.
  • Check for proper identification ensuring all patrons are of legal age and uphold age restriction
  • Respectfully refuse admittance to underage and intoxicated clientele.
  • Control line ups and ensure a clear exit for departing guests.
  • Complete and maintain proper capacity counts as set forth by the fire department and AGLC, informing management of counts throughout evening.
  • Maintain entrance cleanliness, ensuring safe accessibility of the venue.
  • Ensure you are maintaining strong lines of communication with bartenders/servers/support staff.
  • Monitor customers to ensure their safety and the safety of staff and property.
  • Assist in closing procedures, such as light cleaning and bussing, and informing patrons of last call, ensuring all guest have left the building.
  • Ensure that no customer leaves with property or beverages.
  • Extend a “Thank You” and assist departing guests with arranging for transportation or locating their friends and belongings as necessary.

WHAT YOU HAVE

• • Previous Door / Security experience is considered an asset.
  • Personable and assertive individual interested in gaining hospitality experience.
  • Strong communication skills and out-going personality with ability to establish and develop relationships with both guests and employees.
  • Strong team player, punctual for shifts and reliable to execute work as assigned.
  • ProServe and ProTect Certificates are required but can be obtained within 30 days of starting.
  • Ability to fluently communicate in both written and verbal English
  • Ability to maintain professionalism, control, and composure in difficult and stressful situations.
  • Be able to work in a standing position for long periods of time.
  • Be able to safely lift and easily maneuver items frequently weighing up to 50 pounds.
  • Must be over 18 and open scheduling availability is a requirement.