Job Description

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can spend their days exploring the city—from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet the moment they arrive at our doors, their luxury experience truly begins.

As a Door Attendant, you set the tone for every stay with a warm welcome, polished professionalism, and an instinct for anticipation. Whether greeting guests by name, assisting with arrivals and departures, coordinating transportation, or ensuring the entrance is always pristine and inviting, you create a seamless first impression that reflects the legendary service of The Ritz-Carlton. Your presence communicates confidence, care, and genuine hospitality—before a single word is spoken.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other—beginning at the very front door.

Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Responsibilities

• Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to inquiries and promotes the property’s amenities and restaurants.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Points out to each guest the fire exits, usage of TV and A/C and provides ice.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

1 Year in customer facing, luxury hospitality setting preferred

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must be able to see objects and people at a distance.
• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually lift and carry up to 65lbs throughout the hotel
• during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.

Benefits

Medical, dental, & vision insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$13 - $16/hourly + tips