Job Description

DUTIES AND KEY RESPONSIBILITIES

• Provide efficient, friendly and courteous customer service while greeting Resident’s and their guests.
• Answer questions and providing directions/ assistance in a professional manner when requested.
• Assist Resident with bags, luggage and other items when necessary, opening doors for Resident’s and guests.
• Make customer service, care and satisfaction the priority in every interaction.
• Maintain excellent Resident relations using Resident/ guest’s names when possible.
• Assist in other areas of the lobby/ reception area as requested.
• Maintain friendly interactions with Resident, Management and co-workers at all time.
• Alerting management of any Resident or safety concerns as necessary.
• Assist Residents with vehicle parking.

QUALIFICATIONS

• Prior experience as a Door Attendant, Concierge, Greeter in a residential property, hotel or similar high-end establishment where guest relations and first impressions are emphasized.
• An extremely professional yet friendly, outgoing demeanor when interacting with Residents, Guests, Management and co-workers.
• Proven ability to provide exceptional service while paying close attention to detail.
• Well-mannered and impeccably groomed at all times.
• Possess excellent interpersonal, verbal and written communication skills.
• Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.
• Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
• Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.

• Ability to endure exposure to outside weather conditions, such as heat, cold, wind, etc. while waiting for or Residents and guests.
• Able to stand for long periods of time and be able to lift 50-75lbs.
• Must submit to a Motor Vehicle background check and have a clean driving record for locations that require Resident Valet Services.