Job Description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Hotel Doorman is the first point of contact for guests and plays a key role in creating a welcoming and positive first impression. This position is responsible for greeting guests, assisting with arrivals and departures, and ensuring a smooth flow of traffic at the hotel entrance.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Greeting guests warmly upon arrival and departure
• Open doors for guests and assist with entering and exiting vehicles
• Assist guests with luggage and coordinate with bell staff when needed
• Provide information about hotel services, amenities, and local attractions
• Hail taxis, arrange transportation, and manage valet coordination if applicable
• Maintain awareness of the entrance area to ensure safety and cleanliness
• Handle guest inquiries and provide directions in a courteous manner
• Monitor and manage traffic flow at the hotel entrance
• Support security by observing and reporting any suspicious activity

Working Conditions:

• Standing for long periods
• Working outdoors in various weather conditions
• Must be available all days, all shifts

REPORTIONG RELATIONSHIPS

Reports to Front Service Manager.

QUALIFICATIONS AND SKILLS

REQUIRED:

• High school diploma or equivalent preferred
• Previous hospitality or customer service experience is a plus
• Excellent communication and interpersonal skills
• Friendly, professional demeanor with strong guest service focus
• Ability to stand for extended periods and work outdoors in varying weather conditions
• Basic knowledge of local areas and attractions
• Ability to lift and carry luggage when required
• Strong customer service orientation
• Professional appearance and attitude
• Good problem-solving abilities
• Team player with a positive attitude
• Time management and multitasking skills

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$28.00 Per Hour

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.