Goodwill Industries of the Inland Northwest

Donor Services Associate I - Spokane Valley, WA - Full &/or Part-time/Hourly

Goodwill Industries of the Inland Northwest  •  $17.13/hr  •  Spokane Valley, WA (Onsite)  •  1 day ago
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Job Description

Closes: 10/11/26 - Spokane Valley, WA - Full &/or Part-time/Hourly

Wage: $17.13 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:

Accept donated goods from the public. Maintain area in a neat and orderly manner both inside and outside. If located in a facility, assist in other areas of the store as needed. Must pass background check.

Essential Functions:

  • Provide outstanding customer service.
  • Greet donors at their vehicle.
  • Assist in unloading acceptable donations in a timely and courteous manner.
  • Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
  • Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code. This includes issued items such as DSC vests.
  • Prepare records and reports, as requested.
  • Keep supervisor informed of problems and suggestions related to the job.
  • Store DSA's will perform other duties in production and retail as assigned.
  • Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
  • Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
  • Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
  • Keep donation area neat, clean, and orderly.
  • Ensure equipment is in good working order.
  • Maintain an accurate count of donors on the DSC Worksheet.
  • Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).
  • Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts.
  • Report any maintenance or safety discrepancies immediately to your supervisor.
  • Attend department, organization and other meetings/training as required.
  • Work collaboratively with Workforce and Family Services to provide participant services.
  • Work collaboratively with Workforce and Family Services to provide participant services.
  • Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
  • Properly wear and maintain all required Personal Protective Equipment (PPE).
  • Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
  • Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
  • Other duties as assigned.

OUR MISSION

Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.

OUR VISION

We at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.

OUR VALUES

Respect

We treat all people with dignity and respect. We put people first and believe in the potential of individuals to make positive changes in their lives. We pursue and celebrate diversity. We continually seek to exceed the expectations of all of our stakeholders: donors, customers, participants, employees, volunteers, and community partners.

Quality

We provide programs that are high quality, effective, and relevant to the changing needs of the communities we serve. We place a high priority on safety in all that we do.

We embrace innovation, continuous improvement, creativity, collaboration, and change.

Responsibility

We continually strive to meet the highest ethical standards. Stewardship: we honor our heritage by being socially, professionally, financially, and environmentally responsible.

We believe in our accountability to our constituents, each other, and ourselves.

Goodwill Industries of the Inland Northwest

About Goodwill Industries of the Inland Northwest

Together, we create opportunities that changes lives and strengthen communities.

Since 1939, we've been serving the Inland Northwest by helping people become independent and self-sufficient through our social service programs. We help people who have barriers to employment through training, work assessment, and job development. We help people who are homeless, or about to become homeless, get into stable housing. And we help people who are on a fixed income manage their finances so that they have stable housing and necessities. Every year, we serve thousands of people in eastern Washington and northern Idaho.

Our programs are funded primarily through the sale of donated items in our retail and online stores. Out of every dollar earned from the sale of donated goods in retail and online stores, 85 cents funds our social service programs.

Each year, we keep more than 20 million pounds of textiles, books, shoes, dishes, sporting goods, furniture, computers, lamps, electronics and more out of our Inland Northwest landfills. We use the items people don't want anymore to fund life-changing programs. We maximize the power of donated goods through sales in our retail and online stores, then in our Outlet Store, and finally through Salvage and recycling. We look to protect the triple bottom -- our people, our planet, and the profit that funds our programs -- through strategic planning and best practices.

We believe in the value of each and every individual. We treat all people with dignity and respect. We put people first, and believe in the potential of individuals to make positive changes in their lives. We pursue and celebrate diversity. We believe in giving a hand up, not a hand out.

We embrace innovation, continuous improvement, creativity, collaboration, and change.

We honor our heritage by being socially, professionally, financially, and environmentally responsible.

Industry
Nonprofit & NGOs
Company Size
51-200 employees
Headquarters
SPOKANE, Washington
Year Founded
1939
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