Hato Hone St John

Donor Retention Team Leader

Hato Hone St John  •  Auckland, NZ (Onsite)  •  5 hours ago
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Job Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

He aha te tūranga - About the role:

Join our fundraising team in this 12-month fixed term position and play a key role in building and maintaining strong relationships with our valued donors. In this customer-focused role, you'll help deliver exceptional donor experiences, support retention initiatives, and contribute to the long-term success of our fundraising programmes, ensuring supporters remain engaged with our mission and impact.

  • Lead donor retention calling campaigns to strengthen supporter relationships and loyalty.
  • Conduct meaningful donor conversations to help retain ongoing fundraising support.
  • Monitor performance and identify opportunities to improve retention outcomes.
  • Coach and support callers to deliver exceptional donor experiences.
  • Resolve donor enquiries and complex issues with professionalism and care.
  • Collaborate with fundraising teams to enhance supporter engagement and fundraising success.

Qualifications

Ko wai koe - About you:

We're looking for a relationship-focused and results-driven professional who thrives on engaging with people and making a positive impact. You'll bring strong communication skills, a customer-centric approach, and the confidence to lead meaningful donor conversations while supporting others to succeed. Comfortable working in a fast-paced, target-driven environment, you'll be motivated by achieving outcomes, driving continuous improvement, and building lasting supporter relationships.

To be successful in this role, you will have:

  • Experience in fundraising, customer service, sales, or a contact centre environment.
  • Proven ability to work towards and achieve performance targets and KPIs
  • Strong communication and relationship-building skills, with a donor-focused approach.
  • Ability to coach, support, and influence others to achieve positive outcomes.
  • Analytical mindset with the ability to interpret data, identify trends, and drive improvements.

Additional Information

Me pēhea te tuku tono - How to apply

Click “ I’m interested” before applications close on Sunday 5th July 2026

For further information please contact Anita Teague @anita.teague@stjohn.org.nz for a confidential discussion.


At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Hato Hone St John

About Hato Hone St John

Our Hato Hone St John people are passionate about serving their communities and caring for fellow New Zealanders. We are a charity and have a volunteer ethos, with paid and volunteer members working side by side towards our mission:

We step forward, when help is needed. For better. For life.

Ka tū ake, hei kaiāwhina. Mō te pai. Mō te orange.

Local and global

Hato Hone St John was founded in New Zealand in 1885 and is a part of the fabric of all communities throughout Aotearoa. St John is well known around the world for helping enrich the health and wellbeing of global communities. Although we operate and are funded entirely independently here in New Zealand, we’re proud to be a part of this important and long established Order.

Enhancing health and wellbeing

Those who work for Hato Hone St John are driven by the desire to help their local communities by providing essential health-related services. Our values - Whakaaro nui (We have open minds), Mahi tika (Do the right thing), Piritaha (We stand side by side), Mahi pono (We are straight up) and Whakapai ake (We make it better) - help us to achieve our vision of 'enhanced health and well-being for all New Zealanders'.

Hato Hone St John is at the frontline of medical response providing Ambulance Services throughout New Zealand. We’re also part of the broader landscape of health and social care, through our provision of first aid training, event medical services, medical alarms, youth programmes and a wide range of community programmes.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Auckland, NZ
Year Founded
1885
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