People Management and Development:
Establish a work environment that foster operational excellence.
Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
Provide regular feedback and coaching for employees.
Develop and retain talents, through regular meetings, goal check-ins, development plans, etc.
Administer regular check-ins and year-end performance review and development plans, etc.
Support and conduct teams' trainings.
Operational Responsibilities:
Achieve the strategic objectives and KPIs for the assigned DCs.
Plan and implement the tactical plan for each DCs for new donors' recruitment and retention.
Accountable for achieving the budget and operational KPIs for the assigned DCs.
Ensure the efficient data collection, reporting for the assigned DCs.
Insure the implementations of any initiatives/projects with proper follow up and reporting.
Explore opportunities for new donor recruitment to meet the planned budget.
Execute the marketing plans through the donor relations and plasma awareness representatives.
Harmonize the workflow between different stakeholders involved in donor recruitment and service as
well as the donor centers.
Keep an efficient donor recruitment and retention cycles through the implementation of the strategic
plans and tactics.
Supervise and monitor the DRR team performance and continuously enhance the efficiency of
processes established for donor services in assigned donation centers.
Supervise and monitor the plasma awareness team performance and donor's recruitment activities.
Generate analytics and insights for donor conversion, donor retention per each center.
Mitigate risks that might affect donor centers performance or GEPD image.
Ensure the generation of high-quality analytical reports with timely communication with the relevant
stakeholders.
Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall
Plasma operations strategic objectives.
Collaborate with the call center team to achieve the overall donors recruitment and retention
objectives.
Quality and Compliance;
Ensure that the donor relations representatives and plasma awareness representatives are operating
with high compliance level to company's policies, procedures and regulations.
Grifols Egypt for plasma derivatives is a joint-venture (JV) company between the Egyptian Government, through the National Service Projects Organization (NSPO) and Grifols, the global leader in plasma medicines with more than 110 years of contribution to improving the health and well-being of people.
This joint venture is the first of its kind in the plasma industry and the first-ever Egyptian source member of the Plasma Protein Therapeutics Association (PPTA). GEPD is a groundbreaking global public-private alliance that will benefit the entire region.
GEPD is committed to developing the plasma medicines market and achieving self-sufficiency in these critical therapies, which is crucial for the Egyptian healthcare system.
We are combining the expertise of both shareholders to build and operate 20 plasma donation centers throughout Egypt, along with manufacturing facilities including fractionation, purification, and fill-and-finish plants with a processing capacity of up to 1 million liters of plasma annually that can double in the future.
The new manufacturing facility will include a plasma warehouse and a testing laboratory. It will occupy 105,000 square meters strategically located in the administrative capital’s medical city, adjoining various healthcare institutions.
