Job Description

This is a Fixed Term Contract position through 30 June 2027.

Staff work a hybrid schedule with 2 days/week in the office

The Donor Relations Assistant will provide timely world-class service to IFAW supporters and the public, ensuring supporter satisfaction in the Netherlands by promptly responding to supporter enquiries in an effective and efficient manner. This role will promote IFAW’s mission and brand, applying professional best practices and stewardship to acquire, retain and further engage supporters – ultimately maximizing revenue, supporter satisfaction and long-term loyalty. The DR Assistant will maintain the integrity of supporter database systems; provide administrative, organizational and operational support to the Supporter Relations function and manager.

Role and Responsibilities

• Act as front-line representative for IFAW with supporters and the general public in an effective and efficient manner
• Read and sort incoming mail, answering letters on all kinds of subjects as promptly as possible
• Answer telephone calls efficiently
• Handle incoming email through the info-nl as promptly as possible
• Compile and send information letters or material to donors and other interested parties with the intent of satisfying the request to the fullest extent possible, maximizing retention and support and attracting new supporters
• Fulfill personalized acknowledgment letters, thank you phone calls and other stewardship efforts
• Remain current on IFAW programmes, campaigns and activities; share appropriately as part of stewardship efforts
• Keep up to date with current newsletters/e-appeals/IFAW campaigns to be pro-active with regard to supporter queries, complaints etc.

Donor Data Systems and Processing

• Ensure timely and accurate input of supporter information into donor database systems for quality, integrity and accuracy
• Process financial information relating to donations, regular giving and other initiatives; reconcile donations on database as necessary
• Adhere to standard operating procedures, reference guides and Supporter Development Standards of Excellence; ensure compliance with data protection and privacy requirements
• Maintain in-depth knowledge of supporter database functions, processes and procedures

Qualifications and Education Requirements

• One+ years in an office environment required.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills in both English and Dutch.
• Good administrative and organizational skills; Superior attention to detail.
• Ability to adapt with a fluctuating workload.
• Ability to take initiative and work independently.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

Hiring range is 37,000 - 45,000 EUR

Closing date for receipt of applications: 15 June 2026