Job Description

About TechnoServe:

At TechnoServe, we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America.

TechnoServe staff are local–95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission.

The Data Analyst serves as the primary manager of TechnoServe's donor database, Raiser's Edge (RE), and is responsible for ensuring that data is entered effectively, efficiently, and accurately. This role oversees the integrity and reliability of the database as a whole—establishing and enforcing data standards, building reports and queries, troubleshooting issues, and driving continuous improvement in how the organization captures and uses donor information. The Data Analyst works closely with and supports other programs within the Advancement team—including direct mail, major gifts, and digital marketing—to meet their data needs through data pulls, setting standards, and reporting. The Data Analyst manages gift processing and donor acknowledgments.

Primary Functions & Responsibilities:

Database Management

• Coordinate, maintain, and troubleshoot the Raiser's Edge (RE) database, including daily data entry and gift and pledge tracking, pulling in data from a variety of sources including manual entry, imports from our online giving platform, and imports from our gift processing firm
• Conduct regular data hygiene, including reviewing and cleaning up outdated records, retired codes, and duplicate entries to keep the database well-organized and reliable
• Develop, monitor, and enforce data entry guidelines to ensure data quality and consistency
• Identify and establish metrics and KPIs to measure data standards and hygiene across the database
• Identify opportunities to automate, streamline, and integrate data processes, whether through artificial intelligence, automation platforms, or other tools

Gift Processing and Donor Acknowledgment

• Enter and track all revenue raised through private fundraising efforts in RE
• Oversee all aspects of gift entry, including online, recurring gift processing, direct mail, stock and wire transfers, and white mail
• Manage the donor acknowledgment process for direct mail
• Work with the finance department to reconcile RE gift information with TechnoServe's general bank ledger
• Oversee work of caging firm to ensure accuracy and efficiency of services
• Manage relationship with merchant account provider

Program Support

• Serve as the primary data partner to the direct mail program, owning the end-to-end process of pulling, preparing, and delivering data for mailings, and coordinating the exchange of data between TechnoServe and our direct mail vendor
• Collaborate with the major gifts and digital marketing teams to understand their data needs and support their work:
  • Build queries, exports, and reports as needed
  • Train and guide team members to develop their own queries and reports for use in data analysis, prospect analysis, and appeal/campaign analysis
  • Work with teams to understand their needs for organizing, tagging, and coding constituents in the database, and help develop solutions that make sense within the context of overall database management—for example, establishing code tables that allow the digital marketing team to flag the most engaged recipients or the major gifts team to identify and track the highest-potential donors

Other duties as assigned.

Basic Qualifications:

• A Bachelor’s degree in a relevant field, and 3 years relevant experience in database management or, Master's Degree + 1-year relevant experience. Relevant work experience may be considered in lieu of a formal degree.
• Experience with Raiser's Edge or CRM

Required Languages: Excellent oral, written, and interpersonal skills, including fluency in English language.

Travel: Travel up to 5%

Preferred Qualifications:

• Familiarity with database integrations, automations and the use of AI for analysis, process design and re-design
• Experience with and strong understanding of fundraising and donor relationship management.

Knowledge, Skills and Abilities:

• Written and oral communication skills; ability to engage and collaborate with colleagues.
• Ability to present data in simple and straightforward graphs and tables.
• Takes an inquisitive and creative approach to problem-solving.
• Time management skills; ability to work well independently
• Inherent value and respect for voices of staff at all organizational levels, external stakeholders, and the women and men we work with.

This is a hybrid position for candidates living within a commutable distance to our Arlington, VA Headquarters. The current hybrid schedule is two days per week in the office, and three days from home. Candidates must have US work authorization at the time of application. TechnoServe will not provide sponsorship for this position.

We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact Human Resources at recruitment@tns.org or call +1 202 785 4515.