Job Description

Join LifeLink — Join a Life Saving Team!

About LifeLink

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Donation Coordinator 2, you will directly contribute to LifeLink’s life-saving mission.

Responds to referrals for the purpose of evaluating for potential tissue donation and successfully completes the authorization or donor disclosure process with the next of kin. Performs activities associated with screening for medical suitability, family approach, authorization, or donor designation, and coordinates the tissue donation process following established LifeLink policies and procedures.

Night Shift Position (7pm - 7am)

Working conditions are fully supported in a 24/7 call center/office environment, working up to 12 hours on shifts; includes working after business hours, weekends, and holidays. Potential for remote work consistent with the needs of LifeLink, the department, and in accordance with company policy. Special circumstances may require additional hours.

Key Responsibilities:

• Primarily responsible for identifying the legal next of kin, completing the approach process, working empathetically and professionally with grieving families to communicate donation opportunities, conducting the medical and social history interview, and completing the authorization or donor disclosure process.
• Performs a detailed donor evaluation following policies and procedures to determine medical suitability based on established criteria, obtains contact information necessary for family/next of kin approach, gathers pertinent logistical information to coordinate the donation process, and to bring about a successful authorization or donor disclosure for the recovery of tissues.
• Interacts with referring institution/hospital, medical examiner/coroner, and funeral home personnel to complete the tissue donation screening/evaluation process. Communicates with appropriate personnel according to established protocols with exemplary customer service.
• Completes timely and appropriate documentation of all processes following established procedures.
• Responsible for verifying the accuracy of referral data entry and donation outcomes within the designated electronic system. Routinely reviews tissue referral activity reports for data entry accuracy.
• Participates in training and departmental quality review activities for donor screening and authorization/ donor disclosure processes at the direction of leadership.
• Attends and participates in required departmental meetings and/or workshops for ongoing education and professional development.

Who You Are

• Passionate about helping others and making a difference.
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.
• Medical related degree/certification. Experience in a related tissue banking position or appropriate experience in a medical environment or family/social services field. preferred.
• Ability to multitask, perform in a high call volume environment and work in a team setting.
• Ability to handle a work schedule that may require response to emergency coverage.
• Strong communication and interpersonal skills to converse with all levels of medical professionals.
• Ability to work independently adhering to prescribed guidelines and protocols, while exercising good judgment in seeking appropriate guidance as required.
• Work requires the physical ability to lift and carry equipment varying in weight up to 25lbs.
• A collaborator who thrives in a mission-first environment.

Working Conditions:

Working conditions are fully supported in a 24/7 call center/office environment, working up to 12 hours on shifts; includes working after business hours, weekends, and holidays. Potential for remote work consistent with the needs of LifeLink, the department, and in accordance with company policy. Special circumstances may require additional hours.

OSHA Risk Classification: Low

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?

Your next career move could be the most meaningful one yet.