Job Description

What's In It For You!

• Employee discounts
• Variety of jobs including Monday-Friday day shifts
• Need flexible part time hours? We've got that too!
• Growth opportunities
• Help others through our charity partners
• Save the environment
• So much more!

Why We Will Love You

• You are at least 18 years old and ready to join our team
• You provide outstanding customer service to all donors
• You are organized and can keep the donations area neat and presentable·
• You aren’t afraid of working in the ever-changing weather·
• You are committed to working safely and efficiently
• You are a team player ready to work with a diverse group of co-workers

What Happens in Donations Anyway?

• Receive donations from donors
• Track and weigh donations that we collect
• Share information about our charity partners and our mission with our donors and customers·
• Work in the heat, the cold and in wet weather conditions·
• Work safely and efficiently in loading and unloading trailers and donation boxes

Teamwork Makes The Dream Work

Our donations team works together to take great care of items provided by our donors and provide excellent treasures for our customers. We combine our passion for donors and community service in all that we do.

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back! By...

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities
• Creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• Real: I am genuine and approachable. What you see if what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.

Position Title: Fixed Donation Center Attendant (FDC)

Reports To: Manager, Field Operations

Department: Donations

FLSA Status: Nonexempt

Position Purpose and Objectives

The Fixed Donation Center (FDC) plays a vital role in supporting the organization’s mission by providing exceptional service to donors while ensuring the safe, efficient, and organized operation of the FDC attendant. This position is responsible for receiving, sorting, handling, and preparing donated goods for processing and recycling while maintaining a clean, safe, and welcoming environment for donors, team members, and community partners. The FDC Attendant serves as a frontline ambassador of the organization by creating positive donor experiences, communicating the impact of donations on the community and environment, and contributing to operational excellence through teamwork, safety, and productivity. The position requires the ability to work both indoors and outdoors in varying weather conditions while performing physical tasks in a fast-paced environment.

Roles and Responsibilities

• Receive and process donated clothing, shoes, household goods, and other items through the drive-thru operation at the Fixed Donation Center (FDC).
• Provide excellent customer service by professionally greeting and assisting donors while promoting the organization’s mission and community impact.
• Collaborate with truck drivers, supervisors, and team members to organize, sort, transport, and prepare donated goods for processing and recycling.
• Maintain a clean, safe, and organized work environment in accordance with company operational, safety, and housekeeping standards.
• Safely load and unload donor vehicles, carts, containers, and box trucks while following established safety procedures.
• Inspect, sort, and categorize donated items according to operational guidelines and quality standards.
• Prepare and organize materials and products for recycling, distribution, or further processing.
• Operate effectively in both indoor and outdoor work environments, including exposure to varying temperatures and weather conditions.
• Move, transport, and handle carts, bins, and donated goods throughout the workday.
• Adhere to all company policies, procedures, and safety guidelines.
• Perform additional duties and responsibilities as assigned by management.

Skills and Qualifications

• Must be at least 18 years of age.
• Demonstrated strong work ethic, reliability, and dependability.
• Ability to understand, follow, and apply company policies, procedures, and safety standards.
• Strong organizational, time management, and prioritization skills in a fast-paced work environment.
• Effective interpersonal and communication skills with the ability to interact professionally with donors, team members, and management.
• Ability to accurately maintain records and communicate operational updates and concerns to management.
• Demonstrated ability to manage multiple tasks and responsibilities simultaneously while maintaining attention to detail.
• Commitment to supporting the organization’s mission, values, and community impact initiatives.
• Ability to work independently and collaboratively as part of a team.
• Ability to perform physical job duties in indoor and outdoor environments, including varying weather conditions.
• Successful completion of a background check.

Competencies

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.

#IND123

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.