Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

• Train incoming and existing sorters and pricers on how to properly process donated goods (clothing, houseware, books, toys, jewelry, shoes, home décor) through pre-sorting, sorting, grading, cleaning, hanging, and pricing.

• Assist in training production specialists in standard operating procedures and task execution.

• Collaborate with District Managers and Store Managers, trainers, and retail leaders to ensure sorter production and sell-through goals are met.

• Deliver in-store and hands-on training on sorting, pre-sorting, pricing practices.

• Coach store teams on identifying and preparing items for retail and e-commerce sales according to quality standards.

• Train sorters and managers on pricing practices using established pricing guidelines.

• Provide performance-based coaching to improve speed, accuracy, and efficiency.

• Monitor sorter and pricer productivity and assist in retraining underperforming team members.

• Ability to read and understand company metrics in DOMO

• Follow up with trained employees at regular intervals to assess retention, application of skills, and identify further coaching needs.

• Track and document employee training progress, performance metrics, and ongoing development needs.

• Participate in training sessions and support coordination of virtual training when needed.

• Ensure adherence to Goodwill’s operational and safety procedures.

• Maintain communication with store managers and district managers to ensure effectiveness and consistency.

• Perform other duties as assigned.

Requirements

• Proficient in the English language

• Valid California Driver's License

• Reliable vehicle

Preferred

Qualifications/Experience

• Spanish proficiency desired

• 1-2 years of relevant experience in Retail Production preferred

• 1-2 years experience delivering in-person training preferred

Equipment Used

• Computer

• H-Racks

• Z-Racks

• Touchscreen Computer

• Printer

• Pricing and Barb Gun

Management Acumen

• Management Style – Belief in empowering employees through the use of coaching and positive motivational techniques

• Organizational Skills – Results orientated, can meet high standards, goals and objectives

• Accountability Style – Holds employees accountable for standards and serves as a mentor in their professional development; open to 360-degree feedback

• Collaborative – Sees value in working and forging effective relationships with others

• Teamwork – Willing to work as part of a team, enjoys sharing credit with colleagues

• Problem Solver – Ability to simplify complicated issues and develop traditional and nontraditional solutions

• Integrity – possess the highest ethical standards, trustworthy and transparent

• Interpersonal Savvy – ability to relate and build constructive relationships with employees, customers, clients, and board members

• Composure – ability to remain calm and collected under pressure

• Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members

Working Conditions

• Works in a warehouse setting

• Works a standard workweek with occasional evenings and/or weekends

• Occasional local travel to GWSV’s retail stores

Emotional Effort

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.

Physical Requirements

• The work environment is fast paced, with frequent standing and walking.

• The job involves light physical activity, requiring lifting up to 25 lbs with frequent lifting and/or carrying objects weighing up to 10 lbs.

• Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker.

• Safety handling procedures must be followed at all times.

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law