Job Description

Business Analyst – Domain Specialist (Level 2)

We are looking for a Business Analyst (Domain Specialist L2) to join Enterprise and Integrity Services (E&IS), Planning Design and Delivery (E&IS PD&D). Utilise your business analysis skills to support the development of solutions to meet IR’s change needs, focussing on improving user experience and outcomes for the wider IR business.

• Permanent role

• Wellington based

About us|  Mō mātou

Te Tari Taake ‘Inland Revenue’ (IR) plays a critical role in improving the economic and social wellbeing of Aotearoa ‘New Zealand’. We do this by collecting and distributing money - we collect 80% of the Crown’s revenue and distribute social support payments.  

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.

At Inland Revenue (IR), we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.

About the team  |  Mō te roopu

Enterprise and Integrity Services (E&IS) is our corporate services group accountable for IR’s finance, technology, people, workplace, commercial, marketing/communications and knowledge management functions.

The E&IS PD&D team offers three key services:

• Initiative planning and delivery for projects being delivered by Enterprise and Integrity Services (E&IS),
• Delivery and release management for IR’s core HRMIS, FMIS, Procurement & Payroll systems, and
• Change management for local and enterprise initiatives being delivered by Enterprise and Integrity Services (E&IS).

Our teams work with partners across IR to understand their strategic work and programmes of change initiatives. We deliver value for IR-bringing a strong focus to improving user experience, constantly improving outcomes and championing IR’s customer-centric and intelligence-led culture.

About the role |  Mō te tūnga

This Business Analyst role works closely with internal stakeholders and SMEs as well as external delivery partners to identify, plan, design, develop, and implement improvements to IR business processes and systems.

As a Business Analyst, you will work across a range of activities, including facilitating the identification of business requirements, process improvement, business case development, benefits identification and realisation, and test design and execution. The work will be varied and interesting, spanning a wide range of systems and platforms supported by E&IS.

About you | Mōu

To thrive in this position, you will need to be an innovator that can challenge the norm, leveraging a varied and successful business analyst career. As well as being able to demonstrate your strengths in the core hands-on technical elements of this role, you will be able to coach and influence using your technical craft to grow the capabilities of others.

To be successful in this position, you will demonstrate the following:

• The ability to work with a high level of organisational and technical awareness, acting as a conduit between the business, delivery teams and customers to elicit, analyse, communicate and validate requirements and current state.
• Strong knowledge of tools, techniques and frameworks used in business analysis, such as process mapping, workshop facilitation, prioritisation and agile methodologies.
• A structured and organised approach to delivering work across projects.
• The ability to contribute to documentation and presentations for forums and governance groups when required.
• An understanding of relevant process and technology trends, and the ability to apply these in an Inland Revenue context.
• Demonstrated experience applying business analysis skills within enterprise services environments (e.g. financial services, ERP, HRIS, payroll and accounting systems).
• A track record of improving business processes and user experience through continuous improvement, data analysis and process re-engineering.
• Experience working on initiatives related to enterprise systems (e.g. HRMIS, FMIS, procurement and payroll systems) is desirable.
• Exposure to, or experience with, AI technologies or supporting AI-enabled initiatives is desirable.
• Strong knowledge of key tools, including Microsoft Office products (PowerPoint, Excel, Word, Teams, Visio, SharePoint, Power BI) and Atlassian Jira. Experience with ARIS is desirable.
• Strong relationship management and communication skills, with the ability to influence stakeholders.

This is a dynamic and busy role requiring you to be well organised, forward thinking and a good team player. Innovate and challenge yourself in a world-class service organisation.

Tono mai | Apply here

Please apply online, attach a copy of your CV and a Cover Letter outlining your skills, experience, and knowledge in line with requirements as in the advertisement.

For specific queries, including a copy of the role description please email marco.van-hofwegen@ird.govt.nz

Applications close 5pm Sunday 5 July 2026