Job Description

Job Summary

Business Development Manager – Hyperscaler Support Services, HCBU, HCLTech www.hcltech.com Digital Foundation Noida ,US, UK - 1 Position each / 12-15 Years Experience / E5 / Full-Time We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. The Role The Business Development Manager (BDM) will own and drive business growth for onsite data center support services for hyperscaler customers, including Smart Hands, Remote Hands, IMAC, white-glove support, racking & stacking, break-fix coordination, and operational support. This role requires deep understanding of hyperscaler data center operations, security and compliance requirements, vendor ecosystems, onsite support models, and global delivery standards. The ideal candidate has prior experience selling or managing services inside hyperscaler environments (AWS, Azure, GCP, Meta, Oracle Cloud, etc.).. Key Responsibilities: Identify, qualify, and pursue opportunities across hyperscaler-owned and hyperscaler-leased data centers. Develop account penetration strategies for hyperscalers and their colocation partners. Build strong relationships with hyperscaler operations teams, cluster managers, technical program managers, and vendor management offices. Coordinate regular business reviews (QBRs/MBRs) with hyperscaler stakeholders. Understand hyperscaler onsite support requirements including: Smart Hands & Remote Hands activities Fiber/copper cabling Racking & stacking Equipment swaps, installations, decommissioning Network device assistance Inventory and asset management Develop accurate SoW (Scope of Work), SLA models, pricing, timelines, and compliance documentation. Collaborate with delivery teams for resource planning aligned with hyperscaler standards. Ensure solutions meet hyperscaler comp

Key Responsibilities

1. Lead enterprise strategy initiatives using advanced domain expertise to align sales support operations with organizational growth objectives.
2. Define and implement sales process frameworks employing CRM platforms and analytics tools, optimizing pipeline management and client engagement.
3. Advise executive stakeholders on complex sales solutions, leveraging domain knowledge to influence decision-making and drive strategic outcomes.
4. Develop organizational transformation roadmaps by integrating industry best practices and emerging technologies into sales support processes.
5. Oversee portfolio strategy for sales support programs, ensuring consistent delivery of high-impact solutions across global accounts.
6. Mentor domain specialists in applying advanced industry concepts and tools to solve complex client challenges and elevate sales support effectiveness.

Skill Requirements

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Other Requirements

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