Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Architect And Design Comprehensive Process Management Solutions Utilizing Itil Practices To Enhance Service Delivery And Operational Efficiency Across The Organization.
2. Lead Training Initiatives To Develop Team Capabilities In Itil, Snow Administration, And Other Relevant Technologies, Ensuring A Skilled Workforce That Mitigates Delivery Risks.
3. Gather And Analyze Client Specifications To Deliver Tailored Solutions That Leverage A Deep Understanding Of Process Management And It Service Frameworks.
4. Drive Continuous Knowledge Enhancement By Exploring And Integrating New Technologies, Ensuring Solutions Are Innovative, Current, And Aligned With Quality Standards And Client Expectations.

Skill Requirements

1. In-Depth Knowledge Of Itil Framework And Processes
2. Proficient In Process Management Tools Such As Snow, Bmc Remedy, And Ca Service Desk
3. Strong Analytical Skills To Gather And Interpret Client Specifications
4. Excellent Training And Mentorship Capabilities For Team Development
5. Solid Understanding Of Current Technology Trends And Service Delivery Methodologies

Other Requirements

1. Itil Foundation Certification (Mandatory)
2. Itil Practitioner Or Advanced Level Certifications (Optional But Valuable