Job Description
Posting number: 2026-06075
Department: Dept. of Licensing
Division: Information Services
Job classification: IT CUSTOMER SUPPORT - JOURNEY
Posting type: Open & Promotional
Categories: IT and Computers, Customer Service
“Helping every Washington resident live, work, drive, and thrive.”
“Helping every Washington resident live, work, drive, and thrive.”
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.
At theDepartment of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting for a DOL2Go IT Customer Support candidate with amazing customer service skills and reliable work ethic to add to our DOL2Go Mobile Unit!
The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
Are you a self-starter with strong customer service skills and a love of travel within Washington state? If so, apply today!
Examples of duties
As a DOL2Go IT Customer Support team member, you will bring our services directly to people who may otherwise face challenges accessing them. Your work at mobile licensing events will make a meaningful difference for residents across the state, helping them obtain essential licensing services where they live and work. While performing installation, configuration, troubleshooting, and supporting commercial and in-house software applications and other essential technology , you'll have the unique opportunity to see the positive impact of your efforts in communities throughout Washington Your technical abilities and responsiveness will help keep our operations running smoothly across the state while out at events or back in office supporting the larger team.
Some of the things you will do:
- Lead onsite technology support for DOL2Go events.
- Provide Tier 2 technical support for DOL staff through phone, email, remote, onsite, and statewide field support.
- Travel independently throughout Washington, including overnight stays, to resolve technology issues at events without on site oversight or support.
- Install, configure, maintain, and replace computers, networks, printers, mobile devices, and other technology.
- Coordinate with vendors and agency partners to complete equipment repairs, infrastructure projects, and technology implementations.
- Create and maintain technical documentation, support standards, and training resources to improve service delivery.
Qualifications
What you will bring to the role:
- Three (3) years of experience in consulting, analyzing, designing process, business analysis, or process improvement in information technology with a focus in IT Help Desk experience.
Experience must include:
- One (1) year experiencing working with, configuring, or implementing any of the following:
- SCCM Imaging processes
- ITIL Processes including ticket systems
- Remote Desktop or Remote Assistance tools
- Command line utilities such as PSTOOLS, Batch files, or Windows native utilities
- Knowledge of MS Office Application Suite including Word, Excel, Outlook, PowerPoint, and Access.
- The ability to communicate effectively to all internal staff and customers to aid in the resolution of technical issues.
The ability to:
Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Experience can be obtained concurrently.
Up to two (2) years of relevant education (Computer Science or closely related field) may substitute year for year for experience.
What may set you apart:
- Bachelor’s degree in computer science or related field.
- A+ or equivalent certification.
- Forklift certification.
- Proficient knowledge of computer operating systems.
- The ability to resolve data cabling issues.
Additional Requirements of Employment:
- This position will travel extensively throughout Washington state, including overnight stays. Non-travel days will be worked in-office at our Tumwater, WA warehouse location. You must be able to travel regularly and meet in-office expectations.
- This position is required to lift 40 pounds independently.
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation.
For additional information about this position, available accommodations or the interview process, contact Kyle Odell.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
Supplemental information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
- Select the Apply button at the top of this job announcement.
A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization
A paycheck is just part of a total compensation package. We offer some of the nation’s bestbenefits
We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify theTalent Acquisition Team Use a subject line that includes the title of this position.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
