Job Description

Level: Experienced
Job Location: Phoenix - Phoenix, AZ 85040
Position Type: Full TimeEducation
Level: Not Specified
Salary Range: $21.00 - $22.00 Hourly

Job Shift: Day ShiftCustomer Support Representative – Dokshop (Experienced)
Position Overview
We are seeking a highly experienced Customer Support Specialist to join our team. This role requires handling a medium to high volume of inbound and outbound calls while managing multiple tasks efficiently. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced support environment.
Key Responsibilities
- Provide exceptional customer support through phone, email, and chat channels
- Handle a moderate volume of customer calls while maintaining quality and professionalism
- Troubleshoot customer issues and provide timely, accurate solutions
- Manage multiple customer inquiries simultaneously with strong attention to detail
- Document customer interactions and updating records in internal systems
- Collaborate with internal teams to resolve complex issues
- Follow established processes while identifying opportunities for improvement
- Maintain a high level of customer satisfaction and service standards

Work Environment
- Fast-paced, customer-focused environment
- Regular interaction with customers and cross-functional teams
- May require handling multiple tasks and systems simultaneously

Qualifications

Required Qualifications
- 2+ years of experience in customer support or a related role
- Proven ability to handle moderate call volume in a professional setting
- Strong multitasking skills and ability to prioritize effectively
- Excellent verbal and written communication skills
- Experience with CRM or support ticketing systems
- Problem-solving mindset with a focus on customer satisfaction
- Ability to work independently and as part of a team
Preferred

Qualifications
- Experience in a fast-paced or technical support environment
- Familiarity with call center metrics and performance standards
- Advanced proficiency with customer support tools and systems
Key Skills
- Multitasking and time management
- Active listening and communication
- Critical thinking and problem-solving
- Attention to detail
- Adaptability