Job Description

Key Responsibilities

Implement the Knowledge Architecture and Content Strategy

Design and maintain a system of atomic, reusable knowledge components that can be assembled for different personas, purposes, and media.

Define how information should be presented based on the delivery channel:

Define information distribution channels based on detailed persona analysis and usage patterns.

Specify the information presentation requirements for each channel

Design and implement a robust content categorization and tagging system (taxonomy) that serves both end-users and documentation contributors who become personas in the context.

Manage Requirements for Agentic Documentation Systems

Translate documentation and knowledge needs into clear requirements for engineering teams building agentic documentation pipelines and the delivery channels including:

The construction of new delivery channels.

The implementation of a content framework that enables Engineering and Customer Success teams to autonomously contribute and update documentation articles for these channels.

Define expected behavior for agents that generate, transform, validate, assemble, or publish documentation.

Create acceptance criteria for agent outputs, including accuracy, completeness, clarity, traceability, tone, structure, and audience fit.

Identify where automation is appropriate and where human review, editorial control, or governance is required.

Drive the project planning for the transition from the current documentation model to the future one

Drive modernization initiatives for documentation tooling, publishing, and content governance.

Continue to support legacy technical documentation production, including writing, editing, reviewing, updating, and publishing traditional documentation deliverables.

Who We Are Looking For

You bring

• Fluent English language skills.
• Strong exposure to technical writing, developer documentation, product documentation, or technical content strategy.
• Good understanding of code, APIs, software architecture, technical workflows, and engineering discussions.
• Experience with frontend web development and styling capabilities using CSS/SCSS with practical knowledge of JavaScript/TypeScript and React to write clean, reusable layout components
• Ability to write clear requirements, acceptance criteria, test cases, and quality standards.
• Experience reviewing, editing, testing, or validating AI-generated or semi-automated content.
• Strong project management skills to lead significant organizational and technical change within the documentation process.
• Must possess a strong grasp of user experience principles to design intuitive content consumption models.
Nice to have
• Any exposure to file and object storage, as well as cloud storage solutions.
• Experience working with engineers and product teams to document complex software systems.
• Comfort working in docs-as-code environments, version control systems, issue trackers, and modern software development workflows.
• French fluency for day-to-day work in a Paris-based team.
• Curious and open-minded you have a good sense of humour

Qualifications

Hands-on experience using terminal-based agentic tools.
Experience with customer support knowledge, help centers, internal enablement, or developer portals.