This position is responsible for the indexing of all incoming documents to core business units of the company. Documents are received via paper, fax, and email. The incumbent must distinguish what department a document belongs to, apply proper criteria to electronically route the document into an electronic database, and initiate workflow of these documents to appropriate core business units in an accurate and timely manner. Primary contacts include other departmental personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Opens, sorts, prepares, bundles, scans, and validates/verifies physical and electronic mail for all departments daily.
Determine appropriate criteria to accurately index an electronic image to initiate workflow to the proper department.
Performs data entry updates to tracking log for all returned Claims issued checks.
Performs computer inquires through multiple systems for other departments and verifies member coverage.
Processes incoming faxes and identifies, sorts, bundles, scans, and validates/verifies fax messages whether physical or electronic.
Works on special projects as assigned by leadership.
Maintains scanning equipment in appropriate working order according to documented guidelines.
Maintains records according to the corporate retention guidelines.
Maintains a basic understanding of other department processes and systems to enable accurate interpretation of documents.
This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.
EDUCATION AND EXPERIENCE
Relevant combination of education and experience may be considered in lieu of degree.
EDUCATION REQUIRED: (Brief paragraph detailing the minimum education required, including certifications) Do not state preferred qualifications
High school diploma, G. E. D.
EXPERIENCE REQUIRED: (Minimum experience required to perform this job) Do not state preferred experience.
Minimum six months general office experience required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: (Brief bullet points detailing the skills, knowledge, and abilities required for this job. SKA’s should tie back to the primary responsibilities required)
Ability to file alphabetically and numerically and organize by document type.
Ability to be well organized and maintain an organized work environment.
Ability to identify documents.
Basic knowledge of computers.
Ability to enter alpha/numeric data accurately & timely.
Ability to verify numbers accurately.
Ability to lift or move objects weighing up to 35 lbs repeatedly.
Ability to maintain confidentiality and document security.
Ability to multi task.
Ability to follow established procedures.
Ability to manage time.
Ability to use a ten-key pad.
Ability to work with others.
ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED: (Briefly detail the preferred education, experience, skills, knowledge and/or abilities desired to perform this job, including certifications). These are in addition to the required qualifications - Do not state required qualifications.
Associates degree
Minimum six months general office experience in an insurance environment
ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards. Work typically involves sitting at a desk for extended periods of time with extensive document handling, both physical and electronically. May be required to move or lift objects weighing up to 35 lbs.
Blue Cross Blue Shield of Michigan is a nonprofit corporation and an independent licensee of the Blue Cross and Blue Shield Association.
BCBSM's commitment to Michigan is what differentiates it from other health insurance companies doing business in the state. That mission has never changed. Nearly 70 years ago, Blue Cross Blue Shield of Michigan started with a purpose to provide people with the security of knowing they have health care when they need it.
Today, that nonprofit mission is the same and the company is accomplishing it in many ways, including:
Offering access to health care coverage for everyone, regardless of circumstances
Never dropping your coverage for health reasons
Partnering with the state to cover more than 32,000 children through MIChild
Providing financial support to 30 free clinics statewide
Contributing more money than any other company to provide Michigan with better health and health care
Advocating and educating through Alliance for Advancing Nonprofit Health Care
For more on the history of BCBSM, please visit our section on historical highlights: http://www.bcbsm.com/home/bcbsm/1930.shtml
